Detailed job description and main responsibilities

·       To work flexibly on a cross-site, rotational basis covering the Radiology Appointment Centre and Radiology reception areas in accordance with the team rota.

·       To work in the Community Diagnostic Centres at Halifax and Huddersfield. This work may involve some long days or weekend working

·       Work in the Radiology Appointment Centre to arrange appointments for all modalities using the CRIS electronic diary.

·       Attend the reception areas, giving a polite reassuring and professional service to all our service users.

·       Maintain effective working relationships with all grades of staff.

·       Greet patients in a welcoming friendly manner, book patients into the department confirming that records of the patient’s details are accurate and up to date.  Ensuring amendments are made on EPR/CRIS where necessary in real time. Direct patients to the correct waiting areas.

·       Have a clear understanding of appointment procedures and book appointments in person, via telephone or post.  Ensure the correct patient appointment letter is processed.

·       Check patients waiting times, ensuring appointments are booked within waiting time targets; ensuring patients are not breaching any targets.

·       Support the booking of Radiology appointments that are made outside of the Radiology Appointment Centre, for example Fluoroscopy, Interventional, Isotopes, General X Rays.

·       To arrange patient transport using the online booking system, as required.

·       To arrange interpreters, as and when required.

·       Maintain confidentiality at all times.

·       To remain calm always and to be able to deal with verbal/aggressive abuse from patients/relatives in a professional manner.

·       Participate, as directed in various tasks which support the daily patient flow and operations of the Radiology department.

·       Co-operate in performance improvement activities, as required; embrace any new changes.

·       Display excellent communication skills. Act in a professional manner with sensitivity and discretion both face to face with service users and on the telephone.

·       Distribute incoming post within the Department, and ensure outgoing post is dealt with timely.

·       Ability to work on own initiative and make decisions within written guidelines, sometimes without references to others.

·       Responding to the patient alarm system (on CRIS), as required.

·       To assist the Radiology Admin Manager with training of new staff members and to shadow/mentor them as part of their induction and training programme.

·       To offer advice and support to colleagues.

·       To provide cover for colleagues in the department for sickness, annual leave etc at unexpected/excessively busy times, thereby ensuring the smooth running of the service.

·       To deal with telephone queries both internal and external from our service users whilst exercising judgement, to ensure that all relevant personnel are given the necessary information.

·       A wide knowledge of a range of administration duties, together with an understanding of medical terminology.

·       To operate IT systems to record patient information, maintaining good quality of data and housekeeping duties.

·       Distribution of diagnostic imaging reports to other departments within the Trust and other service users as per guidelines.

·       To highlight any Health and Safety issues to the Radiology Admin Manager.

·       To fill out incident forms when the need arises.

·       Ensure all policies, procedures and Trust regulations are applied as appropriate.