Job summary
- Main area
- Ward Clerk
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: Various hours available
- Hours
- Part time - 1 x 22.5 hrs 1 x 10 hrs per week
- Job ref
- 423-8188822
- Employer
- Airedale NHS Foundation Trust
- Employer type
- NHS
- Site
- Airedale General Hospital
- Town
- Keighley
- Salary
- £25,272 pro rata per annum
- Salary period
- Yearly
- Closing
- 19/08/2026 23:59
- Interview date
- 03/09/2026
Employer heading
Ward Clerk (Band 2)
NHS AfC: Band 2
Be part of our future landscape
At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people’s age, lived experience of living with a disability or long-term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
Increasing our diversity and supporting our organisation to be more inclusive is a key priority here at Airedale and our teams are at the centre of how we work towards this.
We appreciate all people may have diverse and individual needs and we pride ourselves on supporting all people to thrive and flourish at work. We have frameworks in place that support reasonable adjustments and flexible working for colleagues throughout their working lives which starts at recruitment.
These are exciting times for Airedale. We have the once-in-a-career opportunity to be involved in the planning and building of a completely new hospital here on our Steeton site by 2033. By joining us now you’ll be a key part of our journey over the next few years, with the chance to input into a state-of-the-art, modern healthcare facility that will deliver care to our communities for decades to come. We are also on the journey to a new electronic patient record, part of our wider ambition for our digital future – a future that builds on our significant telemedicine and digital care success. Ultimately, what makes Airedale special is our people. Not just our staff, but our volunteers, patients, visitors, and wider population who make up the Airedale family. This is a Trust that sits at the heart of our community, and our communities are very proud of their Trust.
Please read the attached AI statement prior to submitting any application
Job overview
Ward Clerk Positions
- 22.5 Hours per week - Mon, Wed, Thurs ( 8-4pm)
- 10 hours per week - Wed & Fri ( 8-1pm)
An opportunity has arisen for motivated, enthusiastic and flexible individuals to join our team working as a Ward Clerk covering a variety of wards. The hours of work are as stated above .
You will mainly play a key role in the day to day running of busy wards and units and ensuring that the administration of the patients is completed in a timely manner. You will be expected to carry out a wide range of clerical and administrative duties. Previous administration experience essential, as is computer literacy and customer service skills.
You must be able to work with discretion and maintain confidentiality at all times. You will be well organised and able to use your own initiative in a demanding environment, have the ability to work under pressure and be flexible. You should possess excellent communication and interpersonal skills, and have an good understanding of Patient Administration systems but not essential as training will be given.
Main duties of the job
Assist in the welcome and reception of patients and visitors into the clinical area, maintaining a courteous and professional manner at all times.
Handle telephone calls and face to face enquiries from relatives, hospital staff and members of the Public in a constructive and sympathetic manner referring to the appropriate person where necessary.
Use computer skills and other clerical activity to perform the correct procedure for admission, discharge, transfer and death of patients and make arrangements for follow up appointments in the manner laid down by the Trust.
To be responsible for any information entered onto the computer whilst carrying out the duties required by the Trust, and maintaining confidentiality.
Report any errors, duplications or omissions in patient information to the appropriate department and carry out the correct procedure to rectify the problem as per Trust policy.
Ensure that patients’ medical records are available on the ward, obtaining these where necessary from other departments according to Trust policy. Ensuring notes are traced to the correct location.
Ensure patient confidentiality/privacy is maintained at all times in accordance with Trust policy.
Working for our organisation
We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes. Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.
We want to attract staff who embrace our Right Care behaviours of compassion, a commitment to quality of care and working together for patients we want to make these part of our DNA
Detailed job description and main responsibilities
For further information and full details of the job role please see the attached job description and person specification.
This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.
If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation.
Person specification
Qualifications
Essential criteria
- GCSE English & Maths or equivalent
- Willingness to undergo any further training and development
Desirable criteria
- ECDL/CLAIT qualifications
- OCR/RSA II qualifications or equivalent in Word Processing
Knowledge
Essential criteria
- Knowledge of maintaining administration systems
- Experience of working with the public
- Experience of working in an office environment / Reception - clerical duties
- Understanding of the need for confidentiality at all times
- Understanding of the NHS constitution.
Desirable criteria
- Experience of working for the NHS
- Working Knowledge of Patient Administration Systems (PAS) or equivalent
- Knowledge of medical terminology
- Experience of accessing information from the Intranet/Internet.
Skills
Essential criteria
- Good verbal and written communication skills
- Ability to manage time effectively and demonstrate good organisational abilities
- Demonstrate a commitment to quality of work, accuracy and presentation
- Able to demonstrate initiative and the ability to deal with queries competently.
Experience
Essential criteria
- Experience of working in an office environment
- Experience in use of computerised systems
Desirable criteria
- Experience of Microsoft Excel and Access.
- Experience in Medical Records
- Experience of working with medical case notes
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Clare Greenwood
- Job title
- Ward Clerk Supervisor
- Email address
- [email protected]
- Telephone number
- 01535 294328
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