Job vacancy: Senior Service Manager, NHS England, Leeds / Exeter

Job summary

Main area

Service Management

Grade

NHS AfC: Band 8b

Contract

Permanent

Hours

Full time
Part time
Job share
Flexible working

37.5 hours per week

Job ref

990-TDD-TEC-EC4156-E

Employer: NHS England
Employer type: NHS
Site: Wellington Place - Leeds / Hexagon House - Exeter
Town: Leeds / Exeter
Salary: £66,582 - £77,368 Per annum
Salary period: Yearly
Closing: 23/09/2026 23:59

Senior Service Manager

NHS AfC: Band 8b

Our Organisation

We share the core values set out in the NHS Constitution, which all colleagues are expected to demonstrate.

We support you to work in a way that is best for the NHS, our patients and you and your colleagues. Talk to us about how we might be able to accommodate a flexible working arrangement, whether that’s a job share, part time, hybrid working or another flexible pattern.

Detailed job description and main responsibilities

You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.

Important: Please be aware there are residency requirements you need to meet:

All NHS England Technology personnel must hold Security Clearance (SC) level as a minimum.

To meet National Security Vetting requirements, SC clearances require 5 years continuous UK residency. In certain cases, this can be reduced to three years continuous UK residency, with additional overseas checks for the previous two years.

Candidates who were posted abroad for service with HM Government, Armed Forces or within a UK government role - will still be considered. Please make sure you meet these requirements before applying for this role.

You don’t need to have Security Clearance (SC) already, however, failure to achieve the requirements for Security Clearance (SC) after offer, will result in the job offer being withdrawn.

For further advice please check https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels#security-check-sc or contact [email protected].

Person specification

Interpersonal Skills

Essential criteria

Excellent written and verbal communication skills and the ability to vary style and content appropriately to address the needs of diverse audiences.
Proven ability to create, develop and manage teams effectively.
Proven ability to motivate people and harmonise diverse and sometimes conflicting viewpoints.
The ability to foster a collaborative environment that prioritises learning and development

Qualifications

Essential criteria

A master's degree or equivalent experience.
ITIL Practitioner, VeriSM Foundation or equivalent experience.
Evidence of continuous professional development
A recognised Management qualification or equivalent experience.

Knowledge & Experience

Essential criteria

Specialist knowledge of various methodologies used to manage IT and Digital services and an ability to tailor methodologies and management practices dependant on the characteristics of the service being delivered.
Broad knowledge of techniques and approaches that can be used to deliver value, such as Agile, DevOps and Lean.
Broad understanding of managing products and services across the lifecycle.
Extensive knowledge of evolving and emerging technologies used to deliver IT and Digital Services and ability to adapt management practices to those emerging technologies.

Skills

Essential criteria

Leadership
Stakeholder Management
Service Level Management
Contract Management

Our commitments to you

We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.

We strive to ensure our people feel trusted, valued and empowered. When you join us, we want you to grow and excel, and we offer many opportunities for you to do that.

We welcome your talent and enthusiasm irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

We ensure all applicants are treated fairly and consistently at every stage of the recruitment process. This includes considering reasonable adjustments for people who have a disability and/or who are neuro-divergent.

We welcome applications from disabled candidates. If you meet all the essential criteria, you will be guaranteed an interview.

Your application is your opportunity to demonstrate how you meet the requirements of the role. While we appreciate you may have had some support with your application (for example, using AI technology or guidance from a trusted individual), it’s important all the information you provide in it reflects your own knowledge, skills and experience and we trust that you apply on that basis.

If you’re applying for this role on a secondment basis, please get agreement from your current line manager before you apply.

We don’t accept applications via recruitment agencies, and we cannot offer visa sponsorship for any vacancies.

To comply with the HM Government Functional Standard GovS 007, and specifically the Personnel Security Standards 2024, individuals employed or contracted by NHS England may be required to undergo a Baseline Personnel Security Standards check, dependent on the role.

NHS Business Services Authority is responsible for processing your application; our privacy can be accessed directly on the application page when you select to apply.

If you are appointed to a post, your information will also be transferred into the NHS Electronic Staff Records system.

If you have a query about your application, please contact the recruitment team: [email protected] or 0300 330 1369.

NHS England