Job summary
- Main area
- Service Delivery & Operations
- Grade
- NHS AfC: Band 9
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 990-NHP-15786-E
- Employer
- NHS England
- Employer type
- NHS
- Site
- Any NHSE base
- Town
- London
- Salary
- £105,385 - £121,271 per annum (Excluding HCAS)
- Salary period
- Yearly
- Closing
- 21/07/2025 23:59
Employer heading
Deputy Director Service Delivery & Operations
NHS AfC: Band 9
Our Organisation
The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
We are an accredited Living Wage Employer which means that every colleague working for our organisation and third-party contractors will earn a real Living Wage. We are one of over 15,000 organisations, who voluntarily chose to pay the real Living Wage.
Job overview
The New Hospital Programme is more than building hospitals, it’s a once in a generation opportunity to shape the future of healthcare in England. We’re delivering over 40 new hospitals that will be modern, sustainable and built around the needs of patients and staff. We’re looking for people who care about purpose, who thrive in complex environments and who want to help deliver change at scale for future generations.
Main duties of the job
The post is responsible for:
- Driving integration across the Delivery Directorate to support the NHP Delivery strategy, using a programmatic approach.
- Ensuring full integration across the programme whilst maintaining a focus on appropriate support for individual scheme requirements.
- Lead the Delivery Integration team to support the development and delivery of the strategy, promoting innovation and supporting operational excellence in the function and team.
- Work with a range of data, facts and situations often requiring detailed analysis and interpretation, making decisions on the most appropriate approach.
- Drive quality assurance and progress of deliverables to NHS England that often require adjustments specifically in relation to the complex corporate business agenda, strategic objectives and the business planning process.
- Develop business plans and provide expert strategic and policy advice and guidance on all areas of the National Director’s portfolio.
Working for our organisation
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
Alongside the opportunity to make a meaningful national impact, we offer a range of excellent benefits to support your health, wellbeing, and work-life balance:
- A health and wellbeing support package
- Discounted gym memberships to help you stay active
- Access to the Cycle to Work Scheme
- Generous flexible working options, including hybrid working arrangements
- A supportive and inclusive working environment, where your expertise is valued
Detailed job description and main responsibilities
You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.
For more information on the NHP programme
Interview will be held: Week commencing 4th August 2025
Due to ongoing organisational change and developments, aspects of this role may be subject to change.
By applying for this position, you acknowledge and understand that NHS England is currently undergoing a consultation process to finalise its structure, which may impact this role.
Person specification
Qualifications
Essential criteria
- • Educated to Masters level or equivalent level or equivalent experience of working at a senior level in specialist area
Desirable criteria
- Additional management qualification or specialist qualification at post graduate level, or equivalent experience.
- Membership of a relevant professional body, or equivalent experience
- Evidence of continuing professional development
Knowledge & Experience
Essential criteria
- Understanding of strategic and operational/business planning processes in the NHS
- Understanding of the NHSE ecosystem
- Experience working with senior NHS and government stakeholders (e.g., NHS CEOs, NHSE Board Members and ICBs), providing expert plans and analysis to support reporting and decision-making
- Proven Board level experience of leading and delivering complex change and strategy development programmes in a politically sensitive and complex environment
- Experience of successfully operating in and delivering priorities in a partnership environment
- Significant experience of managing and prioritising a large budget with solid knowledge of financial process requirements
- Extensive experience of delivering presentations to large groups of stakeholders in often pressured and politically sensitive environments
Desirable criteria
- Demonstrated expertise in a Healthcare environment
- Significant management experience at senior level in the NHS or other public healthcare related industry
- Significant experience and understanding of proven implementation of project management methodologies or a Prince 2 or managing successful projects practitioner
Skills, Capabilities and Attributes
Essential criteria
- Significant influencing skills to gain acceptance and implementation of NHP strategic priorities, including the ability to articulate complex and/ or controversial arguments in a compelling manner on major public platforms
- Ability to analyse complex problems and translate strategy into delivery – developing and implementing plans and processes across multiple teams
- Skills in budgetary management with strong numerical proficiency
- Able to make decisions autonomously, sometimes with incomplete information, on difficult issues
- Strong external communications skills in a politically sensitive environment with knowledge of and experience in handling media relations
- Ability to analyse highly complex issues where material is conflicting and drawn from multiple sources (verbal, written and numerical).
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Chloe Lincoln-Todd
- Job title
- Resourcing Business Partner
- Email address
- [email protected]
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