Detailed job description and main responsibilities

To support the awareness and understanding of quality and assurance systems and processes across the organisation.

To support services in ensuring that their systems and processes are in place to meet all the requirements of the regulators for St Anne’s.

To have a keen knowledge of CQC methodology and processes to assist services in their understanding and adherence. Including the key regulations and quality statements.

Assisting the HOQCI in the development and ongoing iteration of quality metrics that are monitored on an ongoing basis and reported regularly to the Board.

Engaging in regular data analysis to assist the HOQCI in decision making regarding direct intervention and monitoring of service and care delivery quality.

To be able to assess client and tenant care and make judgements on the appropriateness of care and support ensuring that quality care is provided and promoted across St Anne’s. This includes clinical care delivery.

 Participate in key working groups within the organisation as requested by the HOQCI.

 Engage in support, coaching and mentoring of service managers to gain and maintain an understanding of St Anne’s systems and processes.

 Support service managers through their action plan following a Quality and Continuous improvement audit or CQC audit.

Support staff and managers in their understanding of the development of a safety culture within the organisation including incident reporting, risk assessment and root cause analysis.

Support managers and staff to learn from incidents to help foster a learning culture within the organisation.

Help and contribute to the promotion of a culture of continuous improvement, candour and openness.

To monitor the prescribed incident reporting procedure staff and managers follow, ensuring that incidents are properly investigated, and serious incidents identified and dealt with appropriately and in a timely manner.

To be able to prioritise incidents/concerns and escalate serious incidents or deaths to the HOQCI and members of the SMT as appropriate.

Help to co-ordinate and also undertake Root Cause Analysis (RCA) as required and then to support the embedding of learning in the organisation using the findings and recommendations.

Support the training and learning and development of managers and staff in incident reporting and other client safety issues identified.

Attend relevant meetings relating to client and tenant safety.

Support the HOQCI with the production of quality and safety reports to the required standard for internal and external consumption.

Assist the HOQCI in preparing for inquests and support staff and families throughout the process and the embedding of any organisational learning.

Co-ordinate the audit process in the services to ensure there is objectivity and adherence to the standards required in line with all regulators and internal and external inspection regimes.

Support the complaints processes where complaints require service input related to quality and continuous improvement issues, particularly if serious complaints, including on occasions being involved with the investigation or the co-ordination of complaints investigation.

Responsible for ensuring every complaint is investigated, agree timescales with the investigator and ensure this is adhered to.

To work in a professional and exemplary way which engenders confidence in staff and managers including modelling our PROUD values.

To network and promote quality and continuous improvement across St Anne’s Community Services. Including cross departmental working practices.

To be responsible for own personal development attending professional events and training updates as required and appropriate. Holding discussions with the HOQCI to access whatever training/development is required to continue to grow within the role.