Job summary
- Main area
- Quality
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- B0399-7813337
- Employer
- St Anne's Community Services
- Employer type
- Private Sector
- Site
- Unit 5, Fountain Court
- Town
- Morley, Leeds
- Salary
- £45,278.62 pa, pro rata
- Closing
- 02/03/2026 23:59
Employer heading
Quality and Continuous Improvement Lead
Job overview
You will have a proven record of delivering high standards of care and support within the sector. To be considered you will also need to have experience of working with a variety of stakeholders including clients and staff as well as experience of investigating incidents.
Main duties of the job
To drive quality and continuous improvement across St Anne’s Community Services by supporting colleagues, monitoring practice, and ensuring effective governance and compliance. This includes leading and supporting quality audit activity, contributing to robust governance arrangements, facilitating complaints investigations, embedding organisational learning, and supporting operational teams in meeting regulatory requirements.
The post holder will use professional judgement, regulatory knowledge and data insights to improve service quality and uphold organisational and regulatory expectations. They will contribute to the delivery of St Anne’s strategic aims of Great People, Great Places, and Great Quality, supporting the Head of Quality & Continuous Improvement (HOQCI) and the wider Quality Team.
Working for our organisation
St. Anne's wants to reward its employees for their hard work. Employee benefits include;
- Rising annual leave each year to a maximum of 33 days (including statutory holidays)
- 24 Hour Employee Assistance Programme
- Continuous opportunities for ongoing training and career development
- Cycle To Work scheme
- Refer A Friend recruitment initiative
- Flexible working opportunities (where applicable) upon successful completion of probation period
- Group Personal Pension Scheme
- Discounted income protection scheme
- Free car parking at most services
- Free life assurance cover
Detailed job description and main responsibilities
Stakeholder Engagement:
· Assess and make professional judgements on the appropriateness of client and tenant care, ensuring quality care is delivered and promoted.
· Participate in key working groups and contribute to organisational strategy implementation.
· Work collaboratively with internal colleagues to deliver on departmental and organisational aims, including St Anne’s strategic priorities.
· Engage with clients, relatives, local authorities, and external partners, ensuring their voice informs quality improvements.
· Support, coach and mentor service managers in understanding systems, processes, and quality expectations, including delivering training where required.
Challenging Moments:
· Support and, where required, coordinate or conduct care-quality related complaint investigations.
· Ensure complaints are investigated comprehensively and within required timescales.
· Support preparation for inquests, including supporting families and embedding organisational learning.
Performance Management:
· Coach and mentor service managers in understanding quality systems and processes.
· Support managers with action plans following internal QCI audits or CQC inspections, scaling support as required by business needs.
· Contribute to developing a Lean, transparent, and continuous improvement culture aligned to PROUD values and regulatory expectations.
Data-Driven Insights:
· Analyse data to inform decisions relating to quality-of-care interventions and monitoring.
· Support development, iteration and reporting of quality metrics to internal governance groups and the Board.
Service Delivery:
· Promote understanding of quality, assurance and governance processes across the organisation.
· Support services in implementing systems and processes to meet regulatory standards.
· Maintain up-to-date knowledge of CQC methodology, regulatory requirements and quality statements, supporting ongoing compliance.
· Coordinate and manage service audits, ensuring objectivity and adherence to regulatory and internal standards.
· Assess client and tenant care, making informed professional judgements regarding appropriateness and quality.
Person specification
Qualifications
Essential criteria
- Level 5 in health and social care or higher
Desirable criteria
- A relevant degree/qualification
Experience
Essential criteria
- Managing a health and social care setting as a manager or registered manager. Knowledge of health and safety within health settings.
- Completing quality audits and contributing to governance within adult social care.
Desirable criteria
- Experience in a clinical setting.
- Nursing or project management background.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Philip Hassall
- Job title
- Head of Quality & CI
- Email address
- [email protected]
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