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Job summary

Main area
Patient Transport Service
Grade
Band 3
Contract
Bank
Hours
0 hours per week (0 hours per week)
Job ref
174-PTSNEAC-160424
Employer
Yorkshire Ambulance Service NHS Trust
Employer type
NHS
Site
Springhill 1
Town
Wakefield
Salary
£22,816 - £24,336 Per annum, Pro rata
Salary period
Yearly
Closing
Today at 23:59

Employer heading

Yorkshire Ambulance Service NHS Trust logo

PTS Non-Emergency Ambulance Controller

Band 3

Job overview

Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire & North Lincolnshire? Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care?

Here at Yorkshire Ambulance Service (YAS) we have exciting developments and opportunities lined up over the next few years. We are looking for individuals who are highly motivated, enthusiastic and committed to work as PTS Non-Emergency Ambulance Controller within PTS Logistics.

This Vacancy is for a Bank Statement of Particulars (Bank 0 hour contract).

Candidates who have previously applied within the last 3 months cannot reapply.

Main duties of the job

The role will require you to work to agreed objectives, to assist with the delivery of contractual Key Performance Indicators (KPIs).

Working with the aid of a computerised scheduling system the post holders will be responsible for scheduling patient transport requests to ambulance resources on the day of travel.

The ability to communicate on all levels is essential and the successful applicant must be able to work on their own or as part of a team and use their own initiative. 

Working for our organisation

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

Benefits:
•    Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
•    27 days annual leave, increasing to 33 with service.
•    Contributory Pension.
•    NHS Discounts including shops, restaurants, gyms etc.
•    Car lease and other salary sacrifice schemes.
•    Dedicated employee assistance and counselling service.
•    Opportunities for research participation, career progression and ongoing development.
•    Well respected, committed and supported staff networks for our workforce.

Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html          

Detailed job description and main responsibilities

You will have:

Experience of working in a patient/customer focused environment (Essential)

Understanding of performance standards and customer care

Excellent interpersonal skills 

Excellent verbal and written communication skills 

Excellent telephony skills

For full role responsibilities please see attached job description

Person specification

Experience

Essential criteria
  • Experience of working in a patient/customer focused environment
  • Understanding of performance standards and customer care
Desirable criteria
  • Experience of working with a computerised scheduling system

Educational Achievements

Essential criteria
  • GCSE (grades A to C) or equivalent level 2 qualification e.g. NVQ, including English or other appropriate subject/s
  • ICT literate, including good key board skills and knowledge of Microsoft Office based products e.g. Word and Excel

Skills & Abilities

Essential criteria
  • Ability to work to high standards of quality, including when working to strict deadlines
  • Excellent verbal and written communication skills

Employer certification / accreditation badges

Trust IDVeteran AwareApprenticeships logoDefence Employer Recognition Scheme (ERS) - BronzeCare quality commission - GoodDisability confident employerThe Learning Awards - Apprenticeship ProgrammeArmed Forces Covenant Bronze AwardHappy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Bradley Searson
Job title
Logistics Manager
Email address
[email protected]
Telephone number
07760 998403
Additional information

 

 

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