Job summary
- Main area
- Emergency Control Room Staff
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Flexible working
- Job ref
- 174-EOCDISP-180725
- Employer
- Yorkshire Ambulance Service NHS Trust
- Employer type
- NHS
- Site
- Wakefield and York
- Town
- Wakefield / York
- Salary
- £27,485 - £30,162 Per annum, pro rata
- Salary period
- Yearly
- Closing
- 03/08/2025 23:59
- Interview date
- 16/08/2025
Employer heading

999 Ambulance Dispatcher - Wakefield & York
Band 4
Job overview
We are currently looking for Dispatchers in our Emergency (999) Operations Centre based in Wakefield or York.
You will become part of a team delivering an invaluable service to patients of Yorkshire. We are an ambitious and challenging organisation which has a passion for high quality patient care.
Main duties of the job
We have a variety of working options available to suit you that can be discussed at interview, which may include working unsociable hours, weekends, Bank Holidays and the Christmas/New Year period.
Dispatchers are responsible for the co-ordination and deployment of all Accident and Emergency ambulance resources to meet the demands of the service and to ensure we get help to patients as soon as possible.
Using the Computer Aided Dispatch System, you will constantly monitor the service response times to patients.
You will be liaising directly with ambulance staff out on the road to ensure patients receive the best response to their needs.
You would be expected to work a shift pattern which will include working unsociable hours, weekends, Bank Holidays and the Christmas/New Year period. This includes up to a maximum of 4 night shifts in a week on 8, 10 or 12 hour shifts. You would therefore need to be able to make your way to and from work at various times of the day and night.
Working for our organisation
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.
Benefits:
- Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
- 27 days annual leave, increasing to 33 with service.
- Contributory Pension.
- NHS Discounts including shops, restaurants, gyms etc.
- Car lease and other salary sacrifice schemes.
- Dedicated employee assistance and counselling service.
- Opportunities for research participation, career progression and ongoing development.
- Well respected, committed and supported staff networks for our workforce.
- Full YAS uniform included
Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html
Detailed job description and main responsibilities
EOC Dispatchers undertake a three week in-house training course which includes classroom training with assessments, which you will need to pass for your employment to continue.
After the initial training period, you will then be mentored by an experienced EOC Dispatcher for approximately 8-10 weeks whereby you would have undergone written and observational assessments to support your development before being signed off as a competent EOC Dispatcher.
Please see attached Job Description for details.
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If you are successful at the shortlisting stage, you will be invited to complete an online assessment.
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If you pass the online assessment, you will be invited to attend a Recruitment Day at our Wakefield Headquarters on 16th August 2025.
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The Recruitment Day will include a further assessment.
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If you are successful in the further assessment, you will be offered an interview on the same day.
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Please note: If you are unable to attend on 16th August, you will need to wait and apply for the next vacancy, as no alternative dates are available.
EOC training courses are from September 2025 onward and will require 100% attendance.
Previous applicants who have been unsuccessful at interview (for 999 Emergency Call Handler or Dispatcher) may not re apply within 3 months of the interview date.
Previous applicants who have been unsuccessful in the training course for Dispatch/EOC within the last 6 months need not apply.
Person specification
Qualifications
Essential criteria
- HNC, Vocational qualifications level 4 or foundation degree, HND or able to demonstrate the equivalent level of knowledge and experience (see Experience and Work Achievements)
- A minimum of 3 years’ experience working within a busy call centre environment or complex operational area
Skills/Competencies
Essential criteria
- Excellent written and oral communication skills
- Ability to deal with an unpredictable workload ensuring key priorities and deadlines are met through effective time management
- Ability to manage in demanding situations and make sound decisions
Personal/Other
Essential criteria
- Ability to manage in demanding situations and make sound decisions
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- EOC Recruitment Team
- Job title
- EOC Recruitment Team
- Email address
- [email protected]
- Additional information
Please email any enquiries in the first instance to [email protected]
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