Job vacancy: People Leader, Remote Patient Care, Yorkshire Ambulance Service NHS Trust, Wakeifeld

Job summary

Main area: Manager
Grade: NHS AfC: Band 7
Contract: Permanent
Hours: Full time - 37.5 hours per week (Primarily Monday to Friday Office hours with some unsocial elements)
Job ref: 174-PLRPC-140926

Employer: Yorkshire Ambulance Service NHS Trust
Employer type: NHS
Site: Yorkshire Ambulance Services, HQ, Wakefield
Town: Wakeifeld
Salary: £49,387 - £56,515 Per annum pro rata for part time (plus unsocial payments)
Salary period: Yearly
Closing: 27/09/2026 23:59

People Leader, Remote Patient Care

NHS AfC: Band 7

Detailed job description and main responsibilities

Lead and develop the Recruitment and Health & Wellbeing teams, ensuring the delivery of high-quality, people-focused services across RPC.
Drive initiatives that improve staff wellbeing, engagement, retention and workforce experience, supporting a positive and inclusive culture.
Provide leadership and guidance on complex people matters, including attendance management, wellbeing concerns, employee relations issues and escalation handling.
Lead workforce planning and recruitment activity to ensure services are appropriately staffed and recruitment processes are effective, timely and compliant.
Work collaboratively with operational, HR and corporate colleagues to develop workforce solutions that support service delivery and organisational priorities.
Use data, insight and quality improvement methodologies to monitor performance, identify opportunities and drive continuous improvement.
Champion equality, diversity and inclusion, promoting a supportive environment where colleagues feel valued, engaged and able to thrive.
Ensure all activity is delivered in line with Trust values, governance requirements, NHS standards and organisational policies.

For full details of the role and responsibilities, please refer to the attached Job Description and Person Specification.

Person specification

Experience

Essential criteria

Experience managing sensitive and complex staff issues, including attendance management, well being concerns, performance matters and escalation handling

Experience

Essential criteria

Experience working in a high-pressure, fast-paced and reactive operational environment, requiring regular reprioritisation and rapid decision-making

Knowledge

Essential criteria

Advanced knowledge of HR practice, staff wellbeing, and workforce management frameworks, including the NHS People Plan, and the ability to translate national and organisational people priorities into effective operational delivery

Experience

Essential criteria

Significant experience of leading people and teams, including supervision, appraisals, setting objectives, coaching, and supporting staff development

Yorkshire Ambulance Service NHS Trust is committed to having a diverse and inclusive workforce which reflects the communities and patients we serve across the Yorkshire region. Our ambition is to work together to promote a more inclusive environment, which attracts candidates from all sections of the community and signals our commitment to embracing diversity and promoting inclusivity.

As an inclusive organisation we welcome applicants irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We particularly encourage applications from people who are underrepresented within our sector, including people with lived experienced from Black, Asian and minority ethnic backgrounds, people from the LGBT+ community, people with caring responsibilities and people with disabilities. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process, for applicants who meet the essential criteria for the job vacancy, and consideration of reasonable adjustments for people who have a disability under the “Disability Confident Scheme”.

Please note that the salary range stated in advertisements is calculated on a pro-rata basis if the vacancy is part-time. For zero-hours/bank worker positions, this is calculated on an hourly basis.

Please note that certain benefits may differ for zero hours (bank) workers, including annual leave entitlement which is calculated in line with Working Time Directive regulations.

Disclosure and Barring Service

Yorkshire Ambulance Service NHS Trust is committed to safeguarding & promoting the welfare of children & vulnerable adults. Many of our posts are subject to a Disclosure & Barring Service check (DBS). Should this position be subject to a DBS check the cost will be recovered from your salary as a one-off payment. Currently the charges made by the Disclosure and Barring Service (incl. application fee) are £54.40 for an enhanced check and £26.40 for a standard check.

Any correspondence regarding an application will be sent electronically via the Trac Jobs Website to the email address that was provided at the time of the application. It is important, therefore, that you read your emails on a regular basis and respond as necessary.

Please note, the selection processes at Yorkshire Ambulance Service are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of Artificial Intelligence (AI) in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Our values underpin everything we do and how we do it; Kindness, Respect, Teamwork, Improvement.