Job summary
- Main area
- Emergency Control Room Staff
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Flexible working
- Job ref
- 174-EOCDISPATCHER-250424
- Employer
- Yorkshire Ambulance Service NHS Trust
- Employer type
- NHS
- Site
- York
- Town
- York
- Salary
- £25,147 - £27,596 Per annum
- Salary period
- Yearly
- Closing
- 06/05/2024 23:59
- Interview date
- 18/05/2024
Employer heading
999 Ambulance Dispatcher - York
Band 4
Job overview
We are currently looking for Dispatchers in our Emergency (999) Operations Centre based in York.
You would become part of a team delivering an invaluable service to patients of Yorkshire. We are an ambitious and challenging organisation which has a passion for high quality patient care.
If successful at the shortlisting stage, you will be invited to attend an assessment day on Saturday 18 May 2024 at our Headquarters in Wakefield.
Main duties of the job
We have a variety of working options available to suit you that can be discussed at interview, which may include working unsociable hours, weekends, Bank Holidays and the Christmas/New Year period.
Dispatchers are responsible for the co-ordination and deployment of all Accident and Emergency ambulance resources to meet the demands of the service and to ensure we get help to patients as soon as possible.
Using the Computer Aided Dispatch System, you will constantly monitor the service response times to patients.
You will be liaising directly with ambulance staff out on the road to ensure patients receive the best response to their needs.
You would be expected to work a shift pattern which will include working unsociable hours, weekends, Bank Holidays and the Christmas/New Year period. This includes up to a maximum of 4 night shifts in a week on 8, 10 or 12 hour shifts. You would therefore need to be able to make your way to and from work at various times of the day and night.
What we can offer:
- Flexible working including part-time hours
- 27 days annual leave, increasing to 33 with service (pro rata for part time).
- Contributory Pension.
- NHS Discounts including shops, restaurants, gyms, mobile phone, and insurance.
- Dedicated employee assistance and counselling service.
- Opportunities for progression and development through ongoing training.
- Full YAS uniform included.
Working for our organisation
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 7,200 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
Our values: Compassion, One Team, Integrity, Innovation, Empowerment and Resilience are at the heart of all we do.
Detailed job description and main responsibilities
EOC Dispatchers undertake a four week in-house training course which includes classroom training with assessments which you will need to pass for your employment to continue.
After the initial training period, you will then be mentored by an experienced EOC Dispatcher for approximately 8-10 weeks whereby you would have undergone written and observational assessments to support your development before being signed off as a competent EOC Dispatcher.
Please see attached Job Description for details.
Please note, those successful at the shortlisting stage will be required to undertake an assessment, which you will need to pass to be offered an interview on the 18th May.
EOC training courses are from June 2024 onwards and will require 100% attendance.
Please note that should your application be unsuccessful feedback will not be given.
Previous applicants who have been unsuccessful at interview (for 999 Emergency Call Handler or Dispatcher) may not re apply within 3 months of the interview date.
Previous applicants who have been unsuccessful in the training course for Dispatch/EOC within the last 6 months need not apply.
Person specification
Qualifications
Essential criteria
- HNC, Vocational qualifications level 4 or foundation degree, HND or able to demonstrate the equivalent level of knowledge and experience (see Experience and Work Achievements)
- A minimum of 3 years’ experience working within a busy call centre environment or complex operational area
skills/competencies
Essential criteria
- Excellent written and oral communication skills
- Ability to deal with an unpredictable workload ensuring key priorities and deadlines are met through effective time management
- Ability to manage in demanding situations and make sound decisions
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- EOC Recruitment Team
- Job title
- EOC Recruitment Team
- Email address
- [email protected]
- Additional information
Please email any enquiries in the first instance to [email protected]
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