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Job summary

Main area
Dental/Oral
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
249-7941287
Employer
Great Western Hospitals NHS Foundation Trust
Employer type
NHS
Site
Salisbury Central Health Clinic
Town
Salisbury
Salary
£25,760 - £27,476 per annum
Salary period
Yearly
Closing
26/07/2026 23:59

Employer heading

Great Western Hospitals NHS Foundation Trust logo

Dental Receptionist

NHS AfC: Band 3

Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital. 

Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.

We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.

Job overview

An exciting opportunity has arisen to work with the Community Dental Service for Wiltshire and Swindon at our Salisbury Site.  This is a substantive, full time post.  The post holder will be required to undertake a full range of reception duties including dealing with patients, making appointments, providing information, payment processing and banking and other elements of general office administration. Experience of general administration work is essential, along with good communication and organisational skills. Experience of a Dental IT system would be an advantage, but training will be given to the suitable candidate. Good IT skills are essential.  The post holder may be required to cover other sites within the service, so transport is essential.  This role will also require some weekend and bank holiday working for the Community Dental Out of Hours Service.

Main duties of the job

The post holder will work as part of a front-line team to deliver high quality services to public and staff. The post holder will be required to arrange appointments and provide information to patients. The role will involve handling payments, maintaining accurate records of transactions, undertaking basic banking and reconciliation duties. The post holder will also provide administrative support to members of the Dental Team. The role requires travel to all 4 sites of the service throughout Wiltshire and Swindon as required. The post holder will be required to work to a flexible shift pattern which will include weekends and bank holiday working.

Working for our organisation

We are proud to be part of BSW Hospitals Group – a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

Detailed job description and main responsibilities

Main Responsibilities and Duties

  • Process and administer face to face, written, answerphone and telephone enquiries, requiring access to information and appointments in line with policy, procedures and service standards. Where necessary liaise with interpreters and other stakeholders
  •  Provide information and advice about dental services and access to NHS Dental Care for unregistered patients.
  •  Obtain personal details from patients and other sensitive personal, social and medical information, often of a complex nature. Handle all information in accordance with relevant legislation and with high regard for patient confidentiality.
  •  Ascertain whether patients should pay NHS charges or, if in receipt of benefits, which of these are relevant to exemption charges. Administer dental charges including exemption categories and checking of eligibility. Calculate fees, collect and handle patient payments. Take responsibility for security of monies.
  •  Receive and prepare documentation for patients and ensure completion of NHS Dental Forms.
  •  Maintain and operate the appointments system including call forwarding, filing of clinical records and multiple appointment diaries. Collate performance data from the appointments system.

Please see the attached job description for full information 

 

Person specification

Experience

Essential criteria
  • Significant experience of general office work
  • Experience of operating a cash handling system
  • Experience of Health and Safety practice
  • Understanding of personal health and safety responsibilities
Desirable criteria
  • Previous experience of Dental reception work
  • Previous experience of working with Dental IT systems

Education

Essential criteria
  • NVQ level 3 or equivalent training
Desirable criteria
  • RSA intermediate or equivalent
  • Knowledge of the NHS Dental rules and regualations

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: GoldCare Leaver CovenantStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jackie Furness
Job title
Operations Manager
Email address
[email protected]
Telephone number
01249456596
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