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Job overview

An exciting opportunity has arisen to join our Reception Team as Team Leader.

The successful candidate will lead our team of receptionists and reception supervisors in providing friendly and efficient care as they guide patients through their experience at the hospital.

The role will require a candidate that is able to demonstrate a commitment to the Trust's Vision and Values, with an appreciation and understanding of interacting with and managing diverse people.

The post holder will be responsible for overseeing the day-to-day running of services within the reception and notes prep areas and will need to motivate and inspire the Reception Team to achieve their goals and perform their roles effectively and efficiently.

This is a full-time, Band 4 position. Working pattern will be discussed at interview stage.

Main duties of the job

The post holder will have direct line management responsibility for the Band 3 reception team supervisors and will support these roles in their line management of the Band 2 Administration staff.

Leading and co-ordinating the smooth and efficient running of the reception and notes preparation areas.

Providing direct support to frontline staff. Covering and / or arranging cover for the reception desks as needed.

Managing annual leave, sickness absences and performance in accordance with the Trust Policy and Procedures.

Ensuring that the services offered implement agreed service changes and policies.

Supporting and participating in the work of the outpatient improvement teams.

Working directly with and to support Consultants, Lead Clinicians, junior medical staff, and other multidisciplinary professionals.

Work independently, prioritising and managing own workload quickly and accurately, responding to the needs of the department.

Establishing and maintaining close and harmonious relationships with all staff to ensure an effective exchange of information.

Undertaking mandatory training as required and ensuring that staff within the administrative team remain compliant.

For more details, please see the job description attached.

Working for our organisation

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we’re driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated “Good” by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service.  We think working here is pretty rewarding.  You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Salisbury is an attractive place to live and work and really gives you the best of everything.  With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible.  Don’t just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk