Job summary
- Main area
- Cardiac Investigation Unit And Cardiac Suite Administrator
- Grade
- Band 2
- Contract
- Permanent: Flexible on site working.
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 269-SFT8414
- Employer
- Salisbury NHS Foundation Trust
- Employer type
- NHS
- Site
- Salisbury District Hospital
- Town
- Salisbury
- Salary
- £22,383 Pro rata for part time
- Salary period
- Yearly
- Closing
- 30/04/2024 23:59
Employer heading
Cardiac Investigation Unit /Cardiac Suite Receptionist
Band 2
Job overview
The Cardiac Investigation Unit (CIU) and the Cardiac Suite at Salisbury NHS Foundation Trust are looking for a receptionists/ administrators to join their team. We have vacancies for full or part time to meet the needs of the service and the hours of the departments listed.
As a CIU/Cardiac Suite Receptionist you will be part of a forward thinking team, assisting in providing a reception and administrative service including responding to patients and staff face to face and via telephone, receiving patients in for their planned investigations and procedures. You will be responsible for booking their tests and appointments that come from internal and external referrers.
The CIU is a department that supports with diagnostic tests that aid the patient journey and the Suite supports and treats patients with acute, urgent and long term cardiology conditions.
If you are interested, please make contact to arrange an informal chat or visit.
Main duties of the job
To provide an excellent reception and administration service within the Cardiology Departments including Cardiac Investigation Unit and the Cardiac Suite.
Welcome and greet patients and visitors into the department, recording attendance and departure on Lorenzo (Electronic Patient Record) and establish which area they are to be seen in and redirect as appropriate.
To deal with telephone inquiries in a polite, helpful and courteous manner whilst making sure that patient confidentiality is maintained.
To assist in the administrators in managing referrals and booking of patients.
Working for our organisation
Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we’re driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.
We are an acute Trust, rated “Good” by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.
We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.
Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don’t just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk
Detailed job description and main responsibilities
Please see attached Job description and person specification for full details of roles and responsibilities.
Person specification
Trust Values
Essential criteria
- Patient Centred and Safe, Professional, Responsive and Friendly
Education, Qualifications and Training
Essential criteria
- GCSE English Language (grade C or above)
- ECDL or equivalent computer literacy with experience of word processing, databases, spreadsheets,
Desirable criteria
- Typing RSA grade II or equivalent touch-typing skills
- NVQ3 in Business Administration or equivalent
Experience
Essential criteria
- Secretarial experience in a busy, customer-focused environment
Desirable criteria
- Clerical/office administration experience within a healthcare environment
Knowledge and Skills
Essential criteria
- Excellent telephone manner
- Excellent customer care skills
- Ability to work autonomously, coordinate and prioritise
- Ability to problem solve and cope under pressure
- Ability to train and supervise workload of CIU admin assistant
- Ability to liaise with other staff and departments
- Ability to work as a team in a multidisciplinary environment
- Understanding of the need for confidentiality
Other Job-Related Requirements
Essential criteria
- Good attendance record in previous posts
- Good attendance record in previous posts
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Chris Mansfield
- Job title
- Cardiovascular Operations Manager
- Email address
- [email protected]
- Telephone number
- 01722 336262
- Additional information
Alternatively contact;
Anna Long
Service Manager
01722 336262 ext 3965
List jobs with Salisbury NHS Foundation Trust in Administrative Services or all sectors