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Job summary

Main area
Central Booking
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Office hours Monday to Thursday 08:00-18:00 Friday 08:00-17:30)
Job ref
269-SFT9642
Employer
Salisbury NHS Foundation Trust
Employer type
NHS
Site
Salisbury NHS Foundation Trust
Town
Salisbury
Salary
£24,937 - £26,598 per annum pro rata if part time
Salary period
Yearly
Closing
29/03/2026 23:59

Employer heading

Salisbury NHS Foundation Trust logo

Booking Coordinator

Band 3

 


Job overview

Please Note: We are unable to provide sponsorship for this position

Do you thrive in a fast-paced or customer service environment? Are you confident handling high volumes of calls while delivering excellent customer care? If so, we’d love to hear from you.

We’re looking for a Booking Coordinator to join our busy and friendly Central Booking Team. In this role, you’ll provide a professional and efficient booking service for patients and clinical teams, ensuring every patient receives a positive experience.

Using multiple IT systems (including ERS and Lorenzo – training provided), you’ll manage patient referrals and appointment bookings, helping guide patients through their care pathway from initial referral to follow-up appointments or surgery.

Working Hours

  • Monday – Thursday: 08:00 – 18:00
  • Friday: 08:00 – 17:30

Join a supportive, team-focused department where colleagues work together to deliver an outstanding service for patients.

Please note: we are unable to provide sponsorship for this position.

Main duties of the job

This role is ideal for someone who:

  • Has experience in a busy call centre, customer care, or high-volume administrative environment
  • Is confident handling calls and communicating clearly with patients and colleagues
  • Can prioritise tasks and meet deadlines in a fast-moving team
  • Works well both independently and as part of a supportive team

Please see attached job description and person specification for full details of roles and responsibility.

Working for our organisation

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we’re driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated “Good” by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service.  We think working here is pretty rewarding.  You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Salisbury is an attractive place to live and work and really gives you the best of everything.  With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible.  Don’t just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk

Detailed job description and main responsibilities

Please see attached job description and person specification for full details of roles and responsibility.

Person specification

Education Qualifications & Training

Essential criteria
  • GCSE grade C/4 in English Language and Maths
Desirable criteria
  • Basic IT qualification

Experience

Essential criteria
  • Experience in the use of Microsoft office and strong aptitude in the use of other programs and administration systems
  • Experience working in an administrative environment
  • Experience/knowledge of issues of working with confidential information and understanding of need for confidentiality and information governance
Desirable criteria
  • Experience in customer / patient contact
  • Recent experience within the NHS

Knowledge & Skills

Essential criteria
  • Able to articulate and express information in a clear, concise and understandable way, both verbally and written to a multi-disciplinary team
  • Ability to prioritise and organise own workload utilising a learned knowledge of local and national access standards effectively, even while under pressure to meet deadlines.
Desirable criteria
  • Existing knowledge of patient administration processes used within the NHS
  • Existing knowledge of NHS policies and procedures

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyDisability confident leaderImproving working livesCare quality commission - GoodArmed Forces Covenant Gold AwardWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Happy to Talk Flexible WorkingWe Work FlexiblyPeople PromiseNational Preceptorship for Nursing Quality Mark 2024

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kim White
Job title
Central Booking Manager
Email address
[email protected]
Telephone number
01722 336262
Additional information

Kim White

01722 336262 ext: 4341

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