Job summary
- Main area
- Central Booking
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Office hours Monday to Thursday 08:00-18:00 Friday 08:00-17:30)
- Job ref
- 269-SFT10018
- Employer
- Salisbury NHS Foundation Trust
- Employer type
- NHS
- Site
- Salisbury NHS Foundation Trust
- Town
- Salisbury
- Salary
- £25,760 - £27,476 per annum pro rata if part time
- Salary period
- Yearly
- Closing
- 04/11/2026 23:59
Employer heading
Booking Coordinator
Band 3
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Job overview
Please Note: We are unable to provide sponsorship for this position
Do you thrive in a fast-paced or customer service environment? Are you confident handling high volumes of calls while delivering excellent customer care? If so, we’d love to hear from you.
We’re looking for a Booking Coordinator to join our busy and friendly Central Booking Team. In this role, you’ll provide a professional and efficient booking service for patients and clinical teams, ensuring every patient receives a positive experience.
Using multiple IT systems (including ERS and Lorenzo – training provided), you’ll manage patient referrals and appointment bookings, helping guide patients through their care pathway from initial referral to follow-up appointments or surgery.
Working Hours
- Monday – Thursday: 08:00 – 18:00
- Friday: 08:00 – 17:30
Join a supportive, team-focused department where colleagues work together to deliver an outstanding service for patients.
Main duties of the job
This role is ideal for someone who:
- Has experience in a busy call centre, customer care, or high-volume administrative environment
- Is confident handling calls and communicating clearly with patients and colleagues
- Can prioritise tasks and meet deadlines in a fast-moving team
- Works well both independently and as part of a supportive team
Please see attached Job description and person specification for full details of roles and responsibilities.
Working for our organisation
Salisbury NHS Foundation Trust (SFT) is part of the Bath, Swindon and Wiltshire (BSW) Hospitals Group, alongside Great Western Hospitals NHS Foundation Trust and the Royal United Hospitals Bath NHS Foundation Trust. Together, we are committed to delivering outstanding, sustainable healthcare through collaboration, innovation and excellent patient care.
With a history spanning more than 250 years, SFT combines a proud heritage with a forward-looking approach to healthcare. We employ more than 4,000 staff, provide around 470 beds and deliver acute, specialist and regional services across Wiltshire and beyond.
Our people are at the heart of everything we do. We are committed to creating an inclusive, supportive workplace where colleagues feel valued, developed and empowered to reach their potential. Flexible working helps colleagues balance work and personal commitments while meeting the needs of patients.
We offer NHS benefits including the NHS Pension Scheme, generous annual leave, staff discounts and onsite facilities.
Salisbury offers an exceptional quality of life, combining a historic city with beautiful countryside, access to the south coast and excellent transport links. Find out more at Experience Salisbury.
Detailed job description and main responsibilities
Please see attached Job description and person specification for full details of roles and responsibilities.
Person specification
Education Qualifications & Training
Essential criteria
- GCSE grade C/4 in English Language and Maths
Desirable criteria
- Basic IT qualification
Experience
Essential criteria
- Experience in the use of Microsoft office and strong aptitude in the use of other programs and administration systems
- Experience working in an administrative environment
- Experience/knowledge of issues of working with confidential information and understanding of need for confidentiality and information governance
Desirable criteria
- Experience in customer / patient contact
- Recent experience within the NHS
Knowledge & Skills
Essential criteria
- Able to articulate and express information in a clear, concise and understandable way, both verbally and written to a multi-disciplinary team
- Ability to prioritise and organise own workload utilising a learned knowledge of local and national access standards effectively, even while under pressure to meet deadlines.
Desirable criteria
- Existing knowledge of patient administration processes used within the NHS
- Existing knowledge of NHS policies and procedures
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kim White
- Job title
- Central Booking Manager
- Email address
- [email protected]
- Telephone number
- 01722 336262
- Additional information
Kim White
01722 336262 ext: 4341
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