Job summary
- Main area
- Surgical Directorate
- Grade
- Band 2
- Contract
- Fixed term: 24 months (Fixed for 24 months)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 269-SFT9931-A
- Employer
- Salisbury NHS Foundation Trust
- Employer type
- NHS
- Site
- Salisbury NHS Foundation Trust
- Town
- Salisbury
- Salary
- £25,272 per annum pro rata if part time
- Salary period
- Yearly
- Closing
- 08/10/2026 23:59
Employer heading
Outpatient Receptionist – Surgical Division
Band 2
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Job overview
Unfortunately we cannot accept those who need sponsorship to work in this role due to government guideline's.
Main duties of the job
The staff in this role will work on a rotational basis, being responsible for working on a busy reception desk, receiving patients as they arrive in clinic, dealing with telephone enquiries and managing outpatient bookings. In addition they will form part of the team responsible for preparing case notes and clinic lists to ensure the smooth running of clinics.
Please see attached Job description and person specification for full details of roles and responsibilities
Working for our organisation
Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we’re driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.
We are an acute Trust, rated “Good” by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.
We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.
Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don’t just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk
Detailed job description and main responsibilities
Please see attached Job description and person specification for full details of roles and responsibilities
Person specification
Qualifications/Experience
Essential criteria
- Educated to GCSE English Language Grade C or above
- Computer literacy with experience of using Microsoft packages
- Flexible approach to working
Desirable criteria
- Experience of working as part of a reception team within a health care environment
Knowledge and Skills
Essential criteria
- Excellent communication skills in person and on the telephone
- Ability to deal with sensitive issues with staff, and with patients and their relatives.
- Ability to plan, organise and manage their own workload.
- Ability to use and work on own initiative and as a member of a team
- Understanding of the need for confidentiality in the workplace
Other Job-Related Requirements
Essential criteria
- Ability to access shelves up to 2.5 metres to retrieve casenotes
- Ability to move quantities of casenote folders around the site
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Agatha Kabayo
- Job title
- Non-Clinical Services Manager
- Email address
- [email protected]
- Telephone number
- 01722 336262
- Additional information
For further information please contact Agatha Kabayo on [email protected]
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