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Job summary

Main area
Administrative
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (monday- Friday 9-5. start can be discussed.)
Job ref
249-7236599
Employer
Great Western Hospitals NHS Foundation Trust
Employer type
NHS
Site
The Great Western Hospital
Town
Swindon
Salary
£24,465 per annum pro rata
Salary period
Yearly
Closing
18/08/2025 23:59

Employer heading

Great Western Hospitals NHS Foundation Trust logo

Ward Clerk

Band 2

Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital. 

Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.

We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.

The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.

If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.

Job overview

Beech  ward has an exciting opportunity available for an efficient and motivated person to join our team as our ward clerk. The successful applicants must demonstrate good interpersonal and IT skills.

Knowledge of the NHS computer systems would be advantageous; however, training will be available for the successful candidates.  Your role will include the provision of administrative support to the nurses within a  busy unit as well as the Early Pregnancy Unit/Emergency Gynaecology unit 

We are seeking a team player who is able to work under pressure and prioritize their own workload, whilst responding to the needs of the department. 

Shift times  times will be ideally  09:00 to 17: 00. Monday to Friday 

 

Main duties of the job

The Ward Clerk will undertake data inputting and administrative work whilst also providing reception duties for the ward/department as per standard systems and processes, in order to support effective patient flow. The Ward Clerk will need to work without close supervision, using their own initiative when dealing with enquiries that arise. Close co-operation with Medical Records, Secretarial staff as well as the clinical staff, is vital. The post demands the ability to communicate at all levels with patients, relatives and medical colleagues to maintain a high standard of service to meet the needs of the patient and the business.

 

Working for our organisation

Our STAR values are at the heart of everything we do.  You can expect to see them in the way we act and the way we treat each other.  Our values make us who we are.

Service          We will put our patients first

Teamwork   We will work together

Ambition     We will aspire to provide the best service

Respect        We will act with integrity

Detailed job description and main responsibilities

The Ward Clerk  will provide a comprehensive administrative service to Beech ward and  EPU/EGU  Unit .They will participate in creating a welcoming and friendly environment for patients and their families, and provide excellent customer service.

1. Support ward staff by undertaking administration duties.

2. Answer the intercom and welcome visitors to the department.

3. Act as a contact point for the ward for patient’s relatives and other visitors. Respond to all queries ensuring confidentiality is maintained.

4. Ensure telephone calls are responded to in a pleasant manner.

5. Refer all telephone calls in relation to clinical matters to the nurses.

Please see attached JD for full details.

Person specification

Experience

Essential criteria
  • Recent experience in a customer focussed environment
  • In-depth administration
  • Working knowledge of data protection and confidentiality
  • Working to tight and conflicting deadlines
Desirable criteria
  • Experience within a Maternity Health Care environment

Skills

Essential criteria
  • Ability to multi-task and deal with non-routine situations
  • Experience of dealing with people in sensitive situations
  • Calm under pressure
  • Ability to organise /prioritise own workload
  • Ability to work within a busy clinical work area managing stresses effectively

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: Goldhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
TSITSI CHIRIMUUTA
Job title
Ward Manager
Email address
[email protected]
Telephone number
01793605256
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