Job summary
- Main area
- Administrative
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 36 hours per week
- Job ref
- 249-7336401
- Employer
- Great Western Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Great Western Hospital
- Town
- Swindon
- Salary
- £24,625 - £25,674 per annum pro rata
- Salary period
- Yearly
- Closing
- 30/07/2025 23:59
Employer heading

Patient Coordinator
Band 3
Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.
Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.
We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.
The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.
If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.
Job overview
***Previous applicants need not apply***
Patient Coordinator Band 3- Fixed Term 12 months (Maternity Leave cover)
36 hours per week - 12 hour shifts, days and nights
An exciting opportunity has become available for an efficient and motivated person to join our team on the Delivery Suite and the antenatal / post natal ward. The successful applicants must demonstrate good interpersonal and IT skills.
Knowledge of the NHS computer systems would be advantageous; however, training will be available for the successful candidates. Your role will include the provision of administrative support to the midwives within a very busy unit.
We are seeking a team player who is able to work under pressure and prioritize their own workload, whilst responding to the needs of the department. The successful candidate will be expected to work as part of a rota including weekends and public holidays.
Shift times include the following 07.15-20.00 and 19.15-08.00 . The successful applicant must be able to work flexibly to cover any of these shift times.
Please contact [email protected] if you require any further information.
SPONSORSHIP IS NOT AVAILABLE FOR THIS ROLE
Main duties of the job
The Patient Coordinator will provide a comprehensive administrative service to Delivery Suite staff, as well as Hazel Ward and the White Horse Birth Centre when required. They will participate in creating a welcoming and friendly environment for women and their partners in Delivery Suite and Hazel Ward and provide excellent customer service, often in sensitive situations.
- Support ward staff by undertaking administration duties on Delivery Suite/Hazel Ward.
- Answer the security telephone and welcome clients to the department, check personal details are correct, escort to a room, as advised by the midwife.
- Act as a contact point for the ward for patient’s relatives and other visitors. Respond to all queries ensuring confidentiality is maintained.
- Ensure telephone calls are responded to in a pleasant manner.
- Refer all telephone calls in relation to clinical matters to the midwife and document on Medway.
- Assist in coordinating the booking of bank midwives where appropriate.
- Liaise with other department/wards as appropriate.
Working for our organisation
Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
Detailed job description and main responsibilities
- Review incoming correspondence and take action as agreed with the co-ordinating midwife.
- Ensure patients records, (both computerised and paper copies), are available and maintained throughout the patients care experience including filing when required.
- Responsible for recording Admission, Discharge and Transfer of each patient in a timely manner.
- Ensure patient’s discharge summaries are prepared for the midwife to complete as part of the patient’s discharge process.
- Despatch relevant discharge summaries to GP surgeries, Child Health and Clinical Coding in a timely manner.
- Complete and keep up to date daily ward listings, computer system and communication boar.
- Order non-stock items and stationery as required.
- Sort incoming mail, re-direct as necessary.
- Type correspondence as required by senior midwives.
- Liaise with supplies department to ensure the effective use of materials management and any non-stock items as requested by the senior midwife.
- Report and complete works request book for all maintenance and repairs, and expedite where necessary.
- Maintain the tidiness of the main reception desk station and notice boards.
Full duties can be found on the attached JD.
Person specification
Qualifications
Essential criteria
- NVQ level 3 in Customer Services / Business Administration / Team Leading ECDL or equivalent training and experience
Desirable criteria
- ECDL
Experience
Essential criteria
- Recent experience in a customer focused environment
- In-depth administration
- Working knowledge of data protection and confidentiality
- Working to tight and conflicting deadlines
Desirable criteria
- Experience within a Maternity Health Care environment
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Angie Willis or Ellie McIntosh
- Job title
- Senior Midwives
- Email address
- [email protected]
- Telephone number
- 01793 604836
List jobs with Great Western Hospitals NHS Foundation Trust in Administrative Services or all sectors