Job summary
- Main area
- Community Dental
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Job ref
- 249-7676972
- Employer
- Great Western Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Swindon Health Centre
- Town
- Swindon
- Salary
- £24,937 - £26,598 per annum pro rata
- Salary period
- Yearly
- Closing
- 13/01/2026 23:59
Employer heading
Dental Receptionist
NHS AfC: Band 3
Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.
Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.
We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.
The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.
If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.
Job overview
An exciting opportunity has arisen to work with the Community Dental Service for Wiltshire and Swindon at our Swindon Site. This is a substantive, full time post. The post holder will be required to undertake a full range of reception duties including dealing with patients, making appointments, providing information, payment processing and banking and other elements of general office administration. Experience of general administration work is essential, along with good communication and organisational skills. Experience of a Dental IT system would be an advantage, but training will be given to the suitable candidate. Good IT skills are essential.
The post holder may be required to cover other sites within the service, so own transport is essential. This role will also require some weekend and bank holiday working for the Community Dental Out of Hours Service. The post holder will be required to work 0830 - 1700 with one hour lunch, Monday to Friday.
Main duties of the job
- Process and administer face to face, written, answerphone and telephone enquiries, requiring access to information and appointments in line with procedures and service standards. Where necessary liaise with interpreters and other stakeholders.
- Provide information and advice about dental services and access to NHS dental care for unregistered patients.
- Obtain personal details from the patients and other sensitive personal, social and medical information, often
of a complex nature. Handle all information in accordance with relevant legislation and with high regard for patient confidentiality
4. Ascertain whether patients should pay NHS charges or, if in receipt of benefits, which of these are relevant to exemption from charges. Administer dental charges including exemption categories and checking of eligibility. Calculate fees, collect, handle and patient payments. Take responsibility for security of monies.
Working for our organisation
“Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.”
Detailed job description and main responsibilities
- Receive and prepare documentation for patients and ensure completion of NHS Dental Forms.
- Maintain and operate the appointments system including call forward of patients, filing of clinical records, and multiple appointment diaries. Collate performance data from the appointments system.
- Communicate with Dental Laboratories about prosthetic devices and co-ordinate arrangements with clinical diaries. Liaise with other health care professionals regarding patient care.
- Co-ordinate arrangements between Dental Practitioners and patients including organising domiciliary visits as well as clinics, co-ordinating travel with clinical diaries.
Please see the attached job description for full information
Person specification
Education
Essential criteria
- NVQ Level 3 or equivalent training and experience
Desirable criteria
- RSA Intermediate or equivalent
- Knowledge of the NHS Dental Rules and Regulations
Experience
Essential criteria
- Significant experience of general office work
- Experience of operating a cash handling system
- Experience of Health and Safety practice relative to this post
- Understanding of personal health and safety responsibilities
Desirable criteria
- Previous experience of dental reception work
- Previous experience of working with Dental IT system
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kiri Mor
- Job title
- Operational Support Manager
- Email address
- [email protected]
- Telephone number
- 01249 456603
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