Job summary
- Main area
- Diabetes Nursing
- Grade
- Band 4 - Subject to Job Evaluation
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday)
- Job ref
- 249-8019837
- Employer
- Great Western Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- The Great Western Hospital
- Town
- Swindon
- Salary
- £28,392 - £31,157 per annum
- Salary period
- Yearly
- Closing
- 23/06/2026 23:59
Employer heading
Diabetes Technology Facilitator
Band 4 - Subject to Job Evaluation
Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.
Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.
We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.
Job overview
Band 4 (Subject to Job Evaluation)
An exciting opportunity has become available in our Diabetes Nursing Team.
As a key member of the Adult Diabetes Service, you will provide technical support and education to people with diabetes (PWD) using all forms of diabetes technology.
The role is key to increasing digital access for all our patients and rolling out hybrid closed loop technology.
This post holder will support the Diabetes Specialist Nursing (DSN) to implement Hybrid Closed Loop insulin pump systems within the adult service with an aim to reducing health inequalities and improving health outcomes.
Experience of Diabetes Technology initiation including HCL systems is desirable for this role.
Main duties of the job
1. To support the DSNs with insulin pump training for PWD starting pumps, upgrading their system and initiating hybrid closed loop systems
2. To demonstrate and support the setup of glucose monitoring systems associated readers, smartphone apps and online platforms as needed.
3. To facilitate or supervise the insertion of sensors / sub cutaneous cannulas via sterile procedure.
4. To support the PWD to download and synchronise devices for sharing clinical information.
5. To support diabetes HCL clinics to ensure PWD attending have successfully shared clinical data prior to review
6. To provide support with problems with diabetes technology via telephone, email, video call or face to face.
7. Within competency, recognise abnormalities in data uploaded from insulin pumps and escalate to registered nurse for management.
8. To coordinate the HCL pathway, working closely with the Diabetes Nurse team administrator, including booking of group sessions and ordering of appropriate equipment via SBS system prior to HCL initiation sessions if needed.
9. Work closely with external insulin pump company representatives to facilitate education sessions.
10. To participate in clinical discussions/meetings regarding patients’ care and to work collaboratively with a range of professionals in statutory and non-statutory organisations and agencies.
Working for our organisation
We are proud to be part of BSW Hospitals Group – a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
Detailed job description and main responsibilities
Patient Care
1. Maintain high standards of care ensuring that all procedures and guidelines are followed.
2. Following training and assessment of competence undertake practical clinical tasks as designated by the DSN’s.
3. Contribute to insulin pump starts by ensuring the PWD is familiar with the technological aspects of their device.
4. Working with the diabetes nurse team administrator, contribute to processes prior to pump start to ensure all necessary equipment is available on the day of pump initiation.
5. Support downloading of necessary apps/software and provide ongoing support and follow up post pump start to ensure connectivity.
6. Understand menu options for each device to support PWD to use the necessary features
7. Support download of devices during HCL clinics if required.
8. Support PWD to continue using diabetes tech during hospital admissions in the inpatient setting.
9. To complete physical tasks such as blood glucose and ketone monitoring and interpret readings
10. To be competent to take venous blood specimens for annual review blood tests if required.
11. To support DSN led education sessions.
12. Deal directly with queries from patients and other health care professionals and refer to appropriate diabetes team member where necessary.
13. Demonstrate motivational and reassuring communication skills to support patients through significant changes in their diabetes treatment, recognising that such transitions can trigger challenging behaviours, frustration, and heightened anxiety.
14. Demonstrates a caring approach to PWD. Have good verbal and non-verbal communication skills. Acts as an advocate for PWD at all times.
15. Recognise and maintain confidentiality of information in all communication including on-line media relating to patients/clients and their records.
Person specification
Qualifications
Essential criteria
- Foundation Degree in Health and Social Care (Assistant Practitioners)
- Nursing Associate Foundation Degree (including registered on NMC Register – Nursing Associates)
Desirable criteria
- Venepuncture and cannulation competency
- Blood glucose and ketone testing competency
Experience & Skills
Essential criteria
- Exposure to a variety of clinical settings
- Experience of working with PWD in clinical settings
- Experience of working within an MDT
- Strong IT skills, including Microsoft office packages, specifically EXCEL
- Comprehensive understanding of app-based technology
Desirable criteria
- Experience of diabetes technology initiation including HCL systems
- Experience in using Oracle SBS IT package
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Mel Curtis
- Job title
- Diabetes Matron
- Email address
- [email protected]
- Telephone number
- 07787271302
- Additional information
Amanda Martin
Lead DSN Acute - [email protected] 01793 604054
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