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Job summary

Main area
Fundraising
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
249-7859006
Employer
Great Western Hospitals NHS Foundation Trust
Employer type
NHS
Site
The Great Western Hospital
Town
Swindon
Salary
£24,465 per annum pro rata
Salary period
Yearly
Closing
31/03/2026 23:59

Employer heading

Great Western Hospitals NHS Foundation Trust logo

Fundraising Administrator

Band 2

Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital. 

Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.

We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.

Job overview

Brighter Futures is the NHS charity for Great Western Hospitals NHS Foundation Trust, supporting patients, families and staff through charitable donations that enhance care over and above what the NHS can provide. As the Trust Board acts as the Corporate Trustee, the charity must meet strict legal and regulatory obligations under charity law, ensuring all charitable income is processed safely, transparently and in line with donor intent.

The Fundraising Administrator plays a vital role in delivering these responsibilities. As the first point of contact for supporters, you will manage daily banking and thanking processes, maintain accurate financial and donor records, and ensure all income is handled in full compliance with Charity Commission guidance and fundraising regulation. You will liaise closely with the Cashiers Office and the wider fundraising team to provide excellent supporter care, enabling the charity to protect income, retain donors and grow its fundraising activity.

This role requires strong administration skills, accuracy, compassion and professionalism when dealing with supporters—including families giving in memory—as well as the ability to work confidently in a fast‑paced environment. It is essential to the charity’s safe operation and to maintaining the Trust’s legal duties as Corporate Trustee. As such, this post must be recruited externally to ensure the specialist skills required for charity administration and donor stewardship are in place.

Main duties of the job

The Fundraising Administrator is responsible for the day‑to‑day processing of charitable income, including banking donations, updating financial and donor records, and issuing prompt acknowledgements to supporters.
The role acts as the first point of contact for donors at the Cashiers Office, handling enquiries by phone, email and in person, and ensuring excellent supporter care at all times. Working closely with both the Cashiers team and the wider fundraising team, the postholder maintains accurate data, manages the charity inboxes, supports Gift Aid processes, and ensures all activity complies with Charity Commission guidance, fundraising regulation and data protection requirements. This role is essential to keeping the charity’s thanking, banking and stewardship processes running smoothly and professionally.

Working for our organisation

We are proud to be part of BSW Hospitals Group – a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

Detailed job description and main responsibilities

The Fundraising Administrator plays a key role within Brighter Futures, the NHS charity for Great Western Hospitals NHS Foundation Trust. As the Trust Board acts as the Corporate Trustee, the charity must meet strict legal and regulatory obligations under charity law, including ensuring that all charitable income is handled safely, transparently and in line with donor wishes. 

Please see attached Full Job Description 

Person specification

Education, Qualifications and Training

Essential criteria
  • Good general education to ‘GCSE’ level standard or equivalent
  • Thorough knowledge and understanding of administration practices
Desirable criteria
  • A Level qualified or equivalent level of experience

Experience

Essential criteria
  • Face to face and phone/email customer support experience
  • Experience in working within a fast paced office
  • Experince of financial administration
  • Experienced of working with databases
Desirable criteria
  • Fundraising thanking and banking experience
  • Fundraising supporter care administration or customer care experience

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: GoldCare Leaver CovenantStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Catherine Weaver
Job title
Associate Director of Voluntary Services
Email address
[email protected]
Telephone number
01793 646009
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