Job summary
- Main area
- Gastroenterology - admin
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 249-7700292
- Employer
- Great Western Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Great Western Hospital
- Town
- Swindon
- Salary
- £27,485 - £30,162 per annum
- Salary period
- Yearly
- Closing
- 04/02/2026 23:59
Employer heading
IBD Coordinator
NHS AfC: Band 4
Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.
Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.
We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.
The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.
If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.
Job overview
This is an exciting opportunity to work within a dedicated, specialist team, caring for people diagnosed with Crohn's disease and ulcerative colitis, the two main types of Inflammatory Bowel Disease (IBD).
Working as a member of Inflammatory Bowel Disease (IBD) Team you will provide support and administrative duties in the delivery of services for patients with Inflammatory Bowel Disease making a direct and positive contribution to the work of the IBD team. As a pivotal member of the IBD service you will act as an initial contact for primary and secondary care to the IBD service via telephone and email.
A key part of the role will be collating data and maintaining databases including those with a new diagnosis and patients starting new treatments, helping to ensure a smooth and efficient pathway for patients.
You will also manage the co-ordination and organisation of the IBD Multi-Disciplinary Team meetings (MDT) supported by the lead IBD CNS and IBD clinical lead. Recording the clinical outcomes on the patient records and the follow up of decisions taken.
Having the ability to exercise initiative and judgement when dealing with patient enquires, requests, referrals and results, is an important part of the role along with prioritising the importance accordingly.
Main duties of the job
The IBD coordinator is a vital role within the IBD team. You will organise patient care, coordinate the multidisciplinary team (MDT) meetings, manage patient queries, and ensure smooth patient pathways for those with Crohn's disease or ulcerative colitis, bridging gaps between patients, clinicians and data systems.
Working for our organisation
Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
Detailed job description and main responsibilities
- Provide a point of contact for both internal and external staff to ensure effective communication is maintained.
- Provide a point of contact for patients and carers, triaging the advice line calls and emails and deal with non-clinical queries. Liaising with clinicians and other staff as required. Use your initiative to prioritise care, depending on clinical need.
- Ensure the patient journey runs smoothly, by coordinating appointments and liaising with other departments.
- Coordinating the IBD MDT meetings and to ensure that the outcome is completed and appropriate follow-up is arranged.
Please see the attached job description for full information
Person specification
Education
Essential criteria
- Educated to NVQ level 4 or equivalent
- Competent in use of IT systems e.g. Word, Excel
Desirable criteria
- Competent in the use of databases and confident in data collection
Experience
Essential criteria
- Administrative experience within the NHS
- Experience of data collection
- Managing own workload
Desirable criteria
- Prior involvement or participation in MDT meetings
- Knowledge of using trust information systems
- Knowledge of Medical/Gastroenterology terminology
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hannah Yarrow
- Job title
- Inflammatory Bowel Disease Nurse Specialist
- Email address
- [email protected]
- Telephone number
- 01793 607402
- Additional information
We would welcome any potential candidates contacting us for an informal visit.
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