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Job summary

Main area
Outpatients
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
249-7304406
Employer
Great Western Hospitals NHS Foundation Trust
Employer type
NHS
Site
Great Western Hospital
Town
Swindon
Salary
£27,485 - £30,162 Per annum, Pro Rata
Salary period
Yearly
Closing
03/08/2025 23:59

Employer heading

Great Western Hospitals NHS Foundation Trust logo

Unit Manager - Outpatients Administration

Band 4

Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital. 

Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.

We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.

The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.

If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.

Job overview

Unit Manager -  Outpatients Administration 

The Outpatient Unit Manager will lead on the day-to-day management of unit teams and serve multiple specialties, supporting the Operations Managers to deliver key performance indicators and service standards and developments.    

You will provide first line management of the Administration unit, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality. 

In liaison with the Operations Managers, you will be responsible for ensuring the appropriateness of the services and ensure that the performance management requirements of the Trust are met. 

Main duties of the job

To lead on the day-to-day management of unit teams and serving multiple specialties, supporting the Operations Managers to deliver key performance indicators and service standards and developments.    

To provide first line management of the Administration unit, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality. 

In liaison with the Operations Managers, responsible for ensuring the appropriateness of the services and that the performance management requirements of the Trust are met. In particular financial expenditure targets, cost control, quality, and activity targets

Working for our organisation

Our STAR values are at the heart of everything we do.  You can expect to see them in the way we act and the way we treat each other.  Our values make us who we are.

  • Service  -    We will put our patients first.
  • Teamwork -  We will work together.
  • Ambition  -   We will aspire to provide the best service.
  • Respect  -     We will act with integrity.

Detailed job description and main responsibilities

Operationally responsible for the delivery of the key performance indicators for the Outpatients Unit, in line with divisional and organisational goals and targets, including delivery of national targets like 18-weeks Referral to Treatment, Slot Utilisation and Clinic Template Management.

Please see attached full job description 

Person specification

Qualifications

Essential criteria
  • GCSE3 or above including Maths and English
  • NVQ 4 or equivalent in relevant subject or equivalent experience and knowledge in a similar role.
  • Evidence of formal management development
  • Evidence of continuing professional development
  • Willingness to undertake NHS specific IT system training including CareFlow clinic template maintenance, case note tracking, patient transport system, RPA Automations
  • Evidence of Health & Safety training
Desirable criteria
  • Project management training, e.g. PRINCE 2
  • ECDL qualification or other formal IT training / qualification

Experience

Essential criteria
  • Evidence of significant administrative experience within a customer focused environment.
  • Evidence of successful staff management including performance, recruitment, training, and absence management
  • Evidence of successful process design and implementation
  • Experience and understanding of outpatient services and performance indicators.
  • Experience in implementing NHS policies and guidelines relevant to outpatient services/or equivalent.
  • Proven experience of developing administrative processes, analysing information, and report writing
  • Able to prioritise workload of self and others, and work without direct supervision.
  • Able to act on own initiative and deal with nonroutine and sensitive issues.
  • Demonstrate excellent management techniques and skills.
  • Demonstrate performance management across administrative teams
Desirable criteria
  • Past experience of working in an area specialising in healthcare appointment making.
  • Experience of managing projects
  • Use of PRINCE 2 software or other project management planning systems/tools

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: Goldhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Chris Thomas
Job title
Operations Support Manager
Email address
[email protected]
Telephone number
01793 604545
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