Job summary
- Main area
- Referral to Treatment
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 249-8192177
- Employer
- Great Western Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Great Western Hospital
- Town
- Swindon
- Salary
- £25,760 - £27,476 per annum, pro rata
- Salary period
- Yearly
- Closing
- 29/10/2026 23:59
Employer heading
Referral to Treatment Validation clerk
NHS AfC: Band 3
Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.
Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.
We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.
Job overview
The post holder will ensure that patients waiting for treatment on an 18 week RTT pathway are validated and their treatment pathways are expedited in line with service and patients expectations. They will ensure that all potential breaches of the target are escalated and managed appropriately by working closely with the administrative teams. They will work with service managers and clinicians to ensure patients are treated in a timely manner.
Main duties of the job
- Assist the divisional teams in the correct application of RTT rules and support the ongoing validation of the trust RTT Patient Tracking List (PTL)
- Interrogate hospital systems including Careflow, ERS, diagnostic systems, Medical records and BI to monitor and record every event in the Patient Pathway
- Dealing with telephone and email enquiries from within the trust to the validation inbox.
- Ensure that mandatory data items are accurately obtained, checked and recorded ensuring compliance with information and data quality standards in order to support divisional operational teams to achieve a high standard of data quality and completeness.
- Communicate with and train clinical and administrative teams on RTT rules and guidance, including clock start and stop rules, treatment pathways and data quality.
Working for our organisation
We are proud to be part of BSW Hospitals Group – a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
Detailed job description and main responsibilities
6. Liaise with other departments ensuring relevant information is communicated in a timely manner.
7. To communicate patient progress through a pathway regularly and effectively to the relevant clinicians and managers.
8. Support the investigation of long wait patient pathways e.g. 30 week and above
9. Collect data retrospectively as and when required to help inform RTT related service reviews or breach analysis.
10. Co-ordinate and carry out manual validation of data prior to submission of weekly and monthly RTT reports- by checking details in EPR, referral/clinic letters or other trust systems.
11. Work closely with the Access Team Supervisor, RTT Auditor & Trainer and information team colleagues to ensure that RTT reporting is robust and accurate.
12. Assist in regular audits to measure the quality of RTT clinic outcomes.
13. Identify long waits or inefficiencies on the RTT pathway and flag to service managers to avoid breaches of the target where possible.
Please see attached Job Description for further information.
Person specification
Qualifications
Essential criteria
- General education to GCSE standard
- Educated to NVQ Level 3 or equivalent training or experience
Desirable criteria
- ECDL or equivalent
Experience
Essential criteria
- Experience of working as part of a team
- Proven experience of working to deadlines
Desirable criteria
- Experience of working within an Acute setting
- Experience of working with NHS Trust’s policies and procedures
- Experience of working in and around the RTT (18 week) target
Documents to download
Further details / informal visits contact
- Name
- Samantha Morris
- Job title
- RTT Team Supervisor
- Email address
- [email protected]
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