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Job summary

Main area
Rostering
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
249 - 7729305
Employer
Great Western Hospitals NHS Foundation Trust
Employer type
NHS
Site
Orbital Offices
Town
Swindon
Salary
£24,937 - £26,598 pro rata per annum
Salary period
Yearly
Closing
01/02/2026 23:59

Employer heading

Great Western Hospitals NHS Foundation Trust logo

Workforce Coordinator

Band 3

Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital. 

Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.

We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.

The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.

If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.

Job overview

Workforce Coordinator  - 37.5 Hours per week 

Join us in shaping a smarter, more efficient workforce
Are you someone who enjoys problem‑solving, supporting others, and working with data that makes a real difference?

We’re looking for a proactive and detail‑focused individual to join our Workforce Intelligence team and help drive the effective use of our electronic rostering system across the Trust.

What you’ll be doing

  • Provide friendly, expert support to staff using the Trust’s electronic rostering platform
  • Carry out day‑to‑day data maintenance and routine reporting to keep our workforce information accurate and reliable
  • Contribute to system development, upgrades, and implementation projects as part of our ongoing improvement cycle
  • Support the delivery of high‑quality Workforce Intelligence services, including benchmarking and performance reporting
  • Complete regular and ad hoc data quality check

You will also assist with workforce information requests under the guidance of the Workforce Systems Analyst and Senior Administrators

You’ll thrive in this role if you enjoy working with systems, have a keen eye for detail, and are confident supporting colleagues at all levels. Strong communication skills, a methodical approach, and a willingness to learn are key.

Main duties of the job

This is a fast‑paced, varied and rewarding role, ideal for someone who enjoys problem‑solving, supporting others and getting stuck into meaningful work. The successful candidate will bring excellent communication skills, with the confidence to explain technical processes in a clear, accessible way. You’ll be a collaborative team player who’s equally comfortable taking initiative and working independently when needed.

Key responsibilities include:

  • Providing user support across all levels of the Trust for the electronic rostering system
  • Carrying out system maintenance for ESR and the Electronic Roster
  • Delivering engaging training sessions to key stakeholders and new managers
  • Completing data quality checks, routine reporting and basic data analysis
  • Contributing to system implementation, upgrades and ongoing improvement projects

Working for our organisation

Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community.

Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.

Detailed job description and main responsibilities

The post holder will provide user support to all staff groups for the Trust’s electronic rostering platform, also offering the Workforce, Insights, Systems and Planning team with BAU data maintenance and reporting. As part of the systems maintenance cycle, the post holder may also be involved in the development and implementation of the system or similar systems within the organisation.

Please see attached the full Job Description 

Person specification

Qualifications

Essential criteria
  • Administration / IT qualification to diploma level or equivalent training and experience.
  • General IT proficiency.
Desirable criteria
  • Allocate Certified Administrator
  • ECDL/Equivalent

Experience

Essential criteria
  • Evidence of establishing work credibility and good working relationships.
  • Experience of problem solving
  • Experience working in a busy office environment.
  • Understanding of operational processes
  • Knowledge of using Workforce Systems within a Healthcare or related setting
Desirable criteria
  • Knowledge of using ESR Business Intelligence and Allocate HealthRoster.
  • Evidence of managing projects/tasks /responsibilities with minimum guidance from team manager.
  • Familiarity with the data cycle.

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: Goldhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesCare Leaver CovenantStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Deborah Tapley
Job title
Workforce Systems Manager
Email address
[email protected]
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