Job summary
- Main area
- Surgery
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Potential rotational weekend work)
- Job ref
- 249-8128193
- Employer
- Great Western Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Great Western Hospital
- Town
- Swindon
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 23/07/2026 23:59
Employer heading
Specialist Booking Clerk for Endoscopy
Band 3
Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.
Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.
We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.
Job overview
We are looking to recruit a Band 3 Booking Clerk to join our Endoscopy Team here at the Great Western Hospital.
The successful candidate will provide a patient centered, focused, accurate and efficient booking service for Endoscopy procedures, in line with Trust Values of working together to provide the best service whilst putting the patient first.
This requires a sound knowledge of the Endoscopy booking system and booking protocols with an in-depth knowledge of the procedures undertaken. Full training is given which will involve an induction period. Once trained a confident approach is expected in using your own judgement to prioritise requests in accordance with trust guidelines, and within national and regional targets.
Main duties of the job
- To ensure that all patients requiring appointments are booked appropriately, communicate and negotiate with patients and relatives, on the telephone, in person and in writing, making certain that the procedure is booked with patient agreement.
- To take responsibility for prioritising incoming requests and ensuring that they are booked accurately and according to urgency, thus ensuring maximum utilisation of resources available. This will often involve on the spot decision making.
- To highlight any capacity and demand issues to the Endoscopy Booking Team Leader.
- To have a full understanding of the examination preparations ensuring the correct information and instructions are given to the patient concerning patient preparation prior to the procedure, special instructions regarding patient medication in defined patient groups.
Working for our organisation
We are proud to be part of BSW Hospitals Group – a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
Detailed job description and main responsibilities
- To gain a comprehensive knowledge of timetables for clinicians undertaking endoscopic procedures to ensure that procedures are booked into an appropriate work list according to the specialities of each clinician.
- To keep updated with any changes in exam technique, preparation and protocols and that this is communicated through the team, in an on-going capacity.
- To gain a full understanding and working knowledge of the Endoscopy Information system (Medilogik).
- Book procedures appropriately into the current booking system ensuring effective and efficient use of resources.
Please see attached the full Job Description
Person specification
Qualifications
Essential criteria
- G.C.S.E.s or equivalent
Desirable criteria
- NVQ or equivalent in Customer Service or Administration
- Trained in Microsoft Office packages e.g. Word, Excel
- Previous training in/use of Trust inhouse systems, such as Medway
- Training in data protection
Experience
Essential criteria
- Working as part of a team
- Working under own initiative
- Working under pressure or to meet targets/deadlines
Desirable criteria
- Working in a customer/patient care environment
- Line management
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Samantha Sullivan
- Job title
- Team Leader Endoscopy
- Email address
- [email protected]
- Telephone number
- 01793 605908
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