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Job summary

Main area
Administration
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
050-AC349-0826
Employer
Betsi Cadwaladr University Health Board
Employer type
NHS
Site
Posture & Mobility Services, Wrexham
Town
Wrexham
Salary
£28,819 - £31,626 per annum
Salary period
Yearly
Closing
18/08/2026 23:59

Employer heading

Betsi Cadwaladr University Health Board logo

Assistant Operations Team Supervisor

Band 4

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.

 

Job overview

To assist in the delivery of an efficient and effective Administrative & Operational support service to the clinical Posture & Mobility Service – Wheelchairs, Prosthetics and Custom Seating. 

Particular emphasis will be placed on the management of performance, quality and resource utilisation, with a view to delivering consistently high-quality services to ensure the progress of the patient journey through pathways in a timely manner.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

Responsible for ensuring the co-ordination of Administration & Operational Support delivery through the organisation of daily work activities, annual leave and absence of staff.  Ensuring adequate levels of cover for services during periods of absence, recognising where cover would be most effective and redeploying staff in conjunction with the Operations Team Supervisor. 

Responsible for ensuring that effective monitoring mechanisms are in place, which enables early identification of potential problems or shortfalls in administration services (admin/stock or reception) and in implementing corrective action to improve performance in area of responsibility in liaison with the Operations Team Supervisor or Head of Operations. 

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria
  • GCSE Maths and English (or equivalent).
  • HND Diploma or equivalent experience
Desirable criteria
  • Diploma in Business Administration, Information Technology or equivalent experience

Experience

Essential criteria
  • Significant administration experience in an administrative role
  • Experience of supervising staff or willingness to attend training
Desirable criteria
  • Evidence of financial procedures

Skills and Knowledge

Essential criteria
  • Excellent IT skills
  • Ability to prioritise work
  • Ability to work independently without supervision and on own initiative
  • Excellent communication skills at all levels and with other agencies and general public.
  • Ability to use analytical judgement when dealing with non routine enquiries
Desirable criteria
  • Evidence of knowledge and application of consent, data protection, patient confidentiality and risk management with Health & Safety issues.
  • Welsh speaker
  • Oracle procurement system

Employer certification / accreditation badges

Working ForwardApprenticeships logoDisability confident leaderStonewall Top 100Stop Smoking Wales is the NHS Smoking Cessation Service in WalesMindful employer.  Being positive about mental health.hyderus o ran anableddTime to changeStonewall Top 100 EmployersCore principles

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
David Collins
Job title
Operations Administration Manager
Email address
[email protected]
Telephone number
03000850055
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