Job summary
- Main area
- Booking Clerk
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 050-AC530-0725W
- Employer
- Betsi Cadwaladr University Health Board
- Employer type
- NHS
- Site
- Wrexham Maelor Hospital
- Town
- Wrexham
- Salary
- £25,313 - £26,999 per annum, pro rata
- Salary period
- Yearly
- Closing
- 07/08/2025 23:59
Employer heading
PABC Booking Clerk
Band 3
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.
Job overview
The ability to speak Welsh is essential for this post.
Working as part of a team in a busy appointments call centre, booking a range of outpatient clinic appointments and theatre procedures.
Main duties of the job
A fabulous opportunity has become available to join the patient booking department based in Wrexham Maelor Hospital. We are looking for a hard working individuals to join our team. The role is based in a busy call centre environment and the successful applicants will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients. This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualification
Essential criteria
- Good standard of education GCSE maths English A- C
- NVQ3 or equivalent or knowledge or experience working in a busy office environment
- I.T knowledge Micro soft packages
Desirable criteria
- Understanding of Medical terminology/ NHS experience
- Experience of working with NHS systems
Skills
Essential criteria
- Experience of working in an Acute hospital/GP practice or Call centre environment
- Experience of working with general public
Desirable criteria
- Experience of working with NHS systems
- Competent in use of Microsoft office
Experience
Essential criteria
- Excellent communication skills both written, verbal & telephone
- Ability to work as part of a team
Desirable criteria
- Previous waiting list management
Employer certification / accreditation badges
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Applicant requirements
Welsh language skills are essential
Documents to download
Further details / informal visits contact
- Name
- Eleanor Burns
- Job title
- Interim PABC Manager
- Email address
- [email protected]
- Telephone number
- 03000 858333
- Additional information
Stacey Jones or Michael Anyani 03000 857777
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