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Job summary

Main area
Receptionist/Telephonist
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
050-AC334-0726W
Employer
Betsi Cadwaladr University Health Board
Employer type
NHS
Site
Posture & Mobility Services Wrexham
Town
Wrexham
Salary
£26,300 per annum
Salary period
Yearly
Closing
05/08/2026 23:59
Betsi Cadwaladr University Health Board logo

Receptionist

Band 2

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.

 

Job overview

The receptionist is the first point of contact for patients, carers and visitors. The role is to provide a calm, organised and welcoming front desk service. You help the clinic run smoothly by managing appointments, handling enquiries, and supporting the clinical team with basic administration.

Main duties of the job

Greet patients and visitors. Check them in and guide them to the right area.
Manage phone calls and emails. Give clear, accurate information or pass queries to the right team member.
Book, change and cancel appointments using the service’s systems.
Handle clinic lists.
Alert staff to arrivals, delays or urgent issues.
Process correspondence, including referrals, letters and internal messages.
Support reception area standards. Keep it tidy, accessible and welcoming.
Deal with basic queries about services, waiting times and processes.
Escalate concerns or complaints in line with local procedures.
Work closely with administrators, clinicians and technicians to keep clinics on track.

 

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. 

 

 

Person specification

Qualifications/Experience

Essential criteria
  • Confidence in dealing with the public by telephone and in person
  • Experience of using Microsoft office packages
  • Relate to public empathy/understanding
Desirable criteria
  • Experience of working within a Primary Care NHS setting
  • Previous experience in a busy reception
  • NVQ level 1 in customer services/or equivalent

Receptionist/Telephonist

Essential criteria
  • Communication skills, concise accurate, grammatically correct
Desirable criteria
  • General understanding of the way the NHS functions

Receptionist/Telephonist

Essential criteria
  • Ability to work as part of a team and on own initiative
Desirable criteria
  • Previous experience in Customer services

Language Skills

Desirable criteria
  • The ability to speak Welsh
Working ForwardApprenticeships logoDisability confident leaderStonewall Top 100Stop Smoking Wales is the NHS Smoking Cessation Service in WalesMindful employer. Being positive about mental health.hyderus o ran anableddTime to changeStonewall Top 100 EmployersCore principles

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills are essential

Documents to download

Apply online now

Further details / informal visits contact

Name
David Collins
Job title
Operation Manager
Email address
[email protected]
Telephone number
03000 850 055

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