Job summary
Employer heading
Switchboard Team Leader
Band 3
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed
Job overview
The ability to speak Welsh is essential for this post
The Informatics Department has an opportunity for a Band 3 Switchboard Team Leader.
Support the Switchboard Services Supervisor in the day to day operational delivery of BCU switchboard services ensuring a comprehensive, high quality switchboard service is maintained, 24 hours a day 7 days a week.
Main duties of the job
To be responsible for the day to day supervision of switchboard operators/call handlers ensuring their continued personal and professional development and work completion, as appropriate.
The post-holder will assist with the training, provide assistance and guidance to new and existing staff on the Switchboard Operator System and other equipment on a daily basis.
Required to use own initiative in the planning and prioritising of own workload to ensure that deadlines are met. Seeks advice and guidance from line manager if needed. Maintains good channels of communication to ensure line manager is kept aware of issues and concerns.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications
Essential criteria
- Meets all essential criteria as per attached job description/person specification
Desirable criteria
- Meets all desirable criteria as per attached job description/person specification
Experience
Essential criteria
- Meets all essential criteria as per attached job description/person specification
Desirable criteria
- Meets all desirable criteria as per attached job description/person specification
Skills
Essential criteria
- Meets all essential criteria as per attached job description/person specification
Desirable criteria
- Meets all desirable criteria as per attached job description/person specification
Applicant requirements
Welsh language skills are essential
Documents to download
Further details / informal visits contact
- Name
- Sarah Dodd
- Job title
- Switchboard Supervisor
- Email address
- [email protected]
- Telephone number
- 03000 850431
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