Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Bank
- Hours
- Flexible working
- Other
- Job ref
- 825-7773066-OPS
- Employer
- Shropshire Community Health NHS Trust
- Employer type
- NHS
- Site
- Mount McKinley
- Town
- shrewsbury
- Salary
- £25,272 pro rata / per annum
- Salary period
- Yearly
- Closing
- 02/07/2026 23:59
Employer heading
BANK Health Care Administrator
NHS AfC: Band 2
Shropshire Community Health NHS Trust believes in fairness, equity and above all, values diversity in all aspects of its work, as a provider of health services and as an employer of people. We provide visa sponsorship to applicants who require this in order to have the right to work in the UK, providing that the role you have been offered meets the requirements set by the Home Office.
Applicants requiring a Skilled Worker Visa (such as data analysts, IT and finance professionals, etc) will need to meet the salary threshold of £41,700. For a limited number of clinical posts (listed here), applications to the Health and Care Visa route will need to meet the national pay scale for their role or the minimum salary threshold of £25,000 (whichever is higher). We advise that you check that the role you wish to apply for meets the requirement for sponsorship before applying.
Further guidance on eligible roles can be found here.
Job overview
Applicants are invited to join our Administration Team supporting The Podiatry and Foot Health Service, on a bank contract. You will be responsible for providing a high standard of administrative support to ensure effective referral pathway and appointment procedures for our patients and provide assistance to the Podiatry clinical teams.
You must possess excellent administrative and time management skills, be highly computer literate and be able to deal with complex information, complaints and at times, contentious telephone calls from patients. Previous experience of working within the NHS and use of RIO electronic patients record, Summary Care Record & Oracle would be an advantage.
Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.
Main duties of the job
The post holder will be responsible for receiving a high volume of telephone calls, to arrange and reschedule patient appointments, processing new referrals and producing the relevant paperwork for clinical staff, providing support to the clinical team answering general IT and RIO-related queries as necessary, to distribute and place stock orders for clinic locations across Shropshire, Telford & Wrekin.
Working for our organisation
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.
Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.
Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.
Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.
Detailed job description and main responsibilities
Please see the Job Description and Person Specification attached for further information on the role.
Person specification
Training and Qualifications
Essential criteria
- RSA II or equivalent experience (example ECDL)
- Good standard of education (e.g. GCSE level or equivalent)
Experience
Essential criteria
- Good interpersonal skills
- Demonstrable general customer care experience
- Demonstrable general administration experience
- Ability to work without direct supervision and use initiative as appropriate
Knowledge and Skills
Essential criteria
- A good working knowledge of Microsoft Office systems
- High level of accuracy and attention to detail
- An appreciation of the importance of maintaining confidentiality as appropriate to the role
- Ability to work flexibly to meet the changing needs of the service/ organisation
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Rebecca Shepherd
- Job title
- Podiatry & APCS team lead
- Email address
- [email protected]
- Telephone number
- 01743 277681
- Additional information
Available between 8am to 4pm.
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