NHS AfC: Band 8a
Job Title: Transformation Consultant
AFC Band: 8A
What is the Transformation unit?
The Transformation Unit is a fundamentally different organisation to many other NHS services. We provide tailored Internal Consultancy services, by the NHS for the NHS, in a more cost effective way than other commercial consultancies.
Created in 2012 to provide support to Greater Manchester, the Transformation Unit has expanded and now has a significant client base throughout the Northwest, as well as nationally. The Transformation Unit is hosted by the Midlands and Lancashire Clinical Support Unit.
What is the role?
We are looking to recruit ambitious and experienced individuals to take up the post of Transformation Consultant.
Amongst the role’s key responsibilities are to:
The post holder must be an enthusiastic, proactive and self-assured individual who can demonstrate significant experience of programme / project leadership, and a desire to gain experience of clinical service transformation and implementation. As a Transformation Consultant, the post holder will support the Transformation team to ensure that programmes and projects within the TU’s portfolio are planned and manged effectively.
Main duties of the job
The post holder will work closely with the wider Transformation team to deliver projects and programmes within the Transformation Unit portfolio. Their responsibilities will include:
- Lead on the development and implementation of client requirements in large transformation programmes working to a Programme Director and autonomously.
- Manage small and medium sized projects and programmes within the Transformation Unit portfolio, providing leadership to junior team members where required and direction to ensure delivery on time and to desired quality.
- Plan and execute engagement with clinicians to understand the case for change, develop future models of care and implement change.
- Provide project and change management expertise to the planning, execution and implementation of projects and programmes.
- Manage key relationships with clinicians and others.
- Provide advice, support, and guidance to the junior project managers in the team.
- Create and oversee development of project documentation including business cases.
- Chair and lead meetings and events. Deliver presentations to a range of audiences.
- Deputise for the Assistant and Associate Director as required.
The post holder’s prime responsibility is to ensure that together with the Delivery Lead assigned projects produce the required deliverables within the defined quality, time and cost constraints.
Working for our organisation
The NHS is the biggest employer in Europe. It’s a world-renowned institution and an exciting place to work, full of challenges and opportunities.
NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1,600 expert staff based across the Midlands and North West to make a difference – for our customers, patients and communities.
Offering a full range of professional services to clinical commissioning groups (CCGs), hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies\ across the country, our NHS values underpin everything we do.
The Transformation Unit works with clients to ensure that change is delivered within a strategic context and drives forward new thinking in how public services can be delivered, to be more effective, more efficient and achieve better outcomes for patients and service users.
Detailed job description and main responsibilities
As an organisation we have developed a set of values that underpin the work that we do and our behaviour both personally and professionally. The motivating principles behind these values and behaviours include:
- Retaining the core values of the NHS
- Readdressing inequalities
- Raising standards
- Sharing the learning of achieving major transformation to other NHS organisations
- Growing a thriving and sustainable workforce of transformation professionals in the NHS for the NHS
- Significantly reducing the over-reliance on external support by providing flexible and credible internal NHS consultancy services
- Not for profit – reinvesting in health transformation knowledge and research
With this in mind, we are all responsible for upholding our values and behaviours and expect the same from any successful candidate. The TU Values are as follows:
People Focused - We have those who access and deliver health and care at the heart of all we do. We recognise, acknowledge and celebrate all contributions.
Driven - We respectfully challenge convention, ourselves and each other to excel. We have the strength, willingness and determination to make things happen.
Integrity - We act professionally with compassion, respect, responsibility and honesty. We do what is right and fair, not what is easy. We are accountable for all of our actions.
Empower - We actively support, develop and care for all our people. We value and ensure our health and wellbeing is our priority.
Planning and organising
- To lead and deliver clinical redesign projects within the Transformation Unit portfolio working closely with clinical leaders.
- Ensure that there is a detailed programme of work with clear, realistic timescales and identified owners. Manage delivery against these timescales and initiating action to rectify slippage.
- To track risks and issues and take appropriate action resolving issues where appropriate and escalating where necessary.
- To plan, organise and deliver communications activity such as meetings, workshops, presentations and events.
- To be responsible for self-organisation/time management.
Communications and leadership
- Manages key relationships with clinicians and others as relevant to areas of work leading on.
- Provides support to senior clinicians on projects and programmes ensuring adequate briefings and notes are provided before all events.
- Provides formal verbal and written updates to key governance meetings as required. Represents the Directorate locally and regionally as required.
- Leads and facilitates workshops, meetings and events. Able to manage challenging meetings and diffuse issues. Delivers presentations to senior and challenging audiences.
- Acts as a role model to junior team members in terms of project management and communications skills.
- Able to communicate sensitive information about review recommendations, change or performance with a high level of diplomacy.
- Politically aware – able to understand and manage the implications of change on stakeholders
- Works to achieve excellent relationships with partners including clinicians, CCGs, Trusts and others. Builds credibility of the Transformation Unit Directorate through all contacts.
- Must be able to work collaboratively as part of a team whilst managing own workload.
- To actively seek and develop positive working relationships within the Transformation Unit team and wider Directorate.
Research, Development and Audit
- Manage the collection, analysis, modelling and presentation of complex key data to support projects and programmes.
- Undertakes research to support projects and programmes.
- To take responsibility for own learning and development including identifying any areas of learning that might add to the knowledge base of the wider team.
- Maintenance of risk registers and issue logs.
Analysis and data management
- Able to identify data requirements, define analysis requirements and desired outputs. Able to direct others in gathering, analysing and presenting data suitable to projects and programmes.
- Able to assess the robustness of data and ensure data analysis for projects and programmes is sufficient and will pass scrutiny
- Able to perform complex analyses on data relevant to projects and programmes, including presenting data in a variety of formats, bar charts, statistical process control charts.
- Responsible for tracking data, including risks and issues, continuously to quickly resolve failures to meet project requirements and act accordingly to inform team members as appropriate.
- Masters level degree of equivalent experience
- Evidence of relevant Professional Development
Knowledge, skills and experience
- • Broad understanding of the NHS
- • Demonstrable experience of leading and delivering projects in complex and challenging environments within and across directorates and / or organisations
- Demonstrable significant experience of successfully leading multi-discipline project teams
- • Excellent communication and interpersonal skills, able to use various communication techniques to convey complex and contentious issues
- • Excellent written communication skills
- • Proven presentation skills
- • Comprehensive knowledge of project management principles and methodologies
- • Understanding of change management techniques
- • Able to understand and summarise complex information and present to mixed audiences
- • Excellent analytical and problem solving skills. Able to analyse complex data
- • Self-motivated, well organised, able to prioritise and deliver to short deadlines
- • Able to motivate others and promote a collaborative team working culture
- • Able to cope with pressure, conflicts, demands and ambiguities whilst still achieving results
- • Political awareness – able to perceive the impact of reconfiguration on organisations and individuals
- • Experienced in use of Microsoft applications, excellent PowerPoint, Excel and Word skills
- Demonstration and application of the TU value - People Focused
- Demonstration and application of the TU value - Driven
- Demonstration and application of the TU value - Integrity
- Demonstration and application of the TU value - Empower
Documents to download
Further details / informal visits contact
- Hayley Michell
- Job title
- Managing Consultant
- Email address