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Job summary

Main area
Projects & Transformation
NHS AfC: Band 8b
Full time - 37.5 hours per week
Job ref
NHS Midlands and Lancashire Commissioning Support Unit
Employer type
Crossgate House (subject to change)
£56,164 - £65,262 .
Salary period
05/10/2022 23:59

Employer heading

NHS Midlands and Lancashire Commissioning Support Unit logo

Managing Consultant

NHS AfC: Band 8b

Job overview

Job Title: Managing Consultant

Duration: Permanent

AFC Band: 8B

What is the Transformation unit? 

The Transformation Unit is a fundamentally different organisation to many other NHS services. We provide tailored Internal Consultancy services, by the NHS for the NHS, in a more cost-effective way than other commercial consultancies.

Created in 2012 to provide support to Greater Manchester, the Transformation Unit has expanded and now has a significant client base throughout the Northwest, as well as nationally. The Transformation Unit is hosted by the Midlands and Lancashire Clinical Support Unit.

The Transformation Unit works with clients to ensure that change is delivered within a strategic context and drives forward new thinking in how public services can be delivered, to be more effective, more efficient and achieve better outcomes for patients and service users.

Midlands and Lancashire Commissioning Support Unit recognises the value serving personnel, reservists, veterans, and military families bring to our business and would encourage people from the armed forces community to apply for our vacancies.

Main duties of the job

What is the role? 

We are looking to recruit ambitious and experienced individuals to take up the post of Managing Consultant.

 Amongst the role’s key responsibilities are to:

  • Providing professional expertise to Transformation Unit programmes and projects, for example, providing senior programme management for large-scale and complex transformation programmes; undertaking programme governance reviews; developing decision making processes and business cases; and securing system support and buy-in with senior stakeholders to enable the Programme to succeed.
  • Facilitate discussions and advise colleagues as to how best practice might be adopted in the definition of future processes, document those processes as they are agreed and oversee their delivery.
  • Provide advice, support, and guidance to the project managers in the team.

The post holder will be part of a high performing team of senior project managers and will be responsible for leading the delivery of work within the Transformation Unit. This includes working closely with clinicians and other key stakeholders to develop future models of care and, and ultimately, implement the changes.  

Working for our organisation

The NHS is the biggest employer in Europe. It’s a world-renowned institution and an exciting place to work, full of challenges and opportunities.

NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1,600 expert staff based across
the Midlands and North West to make a difference – for our customers, patients and communities.

Offering a full range of professional services to clinical commissioning groups (CCGs), hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies\ across the country, our NHS values underpin everything we do. 

In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment.
Joining our inclusive and innovative team comes with a range of benefits including flexible & agile working arrangements, pension scheme and generous annual leave allowance.

With our training schemes and support networks, you will be empowered to play a leading role in the future of healthcare, whatever your specialism or interest. And as a member of NHS staff you will receive plenty of discounts too.

Detailed job description and main responsibilities

TU Values & Behaviours 

As an organisation we have developed a set of values that underpin the work that we do and our behaviour both personally and professionally. The motivating principles behind these values and behaviours include:

  • Retaining the core values of the NHS
  • Readdressing inequalities
  • Raising standards
  • Sharing the learning of achieving major transformation to other NHS organisations
  • Growing a thriving and sustainable workforce of transformation professionals in the NHS for the NHS
  • Significantly reducing the over-reliance on external support by providing flexible and credible internal NHS consultancy services
  • Not for profit – reinvesting in health transformation knowledge and research

With this in mind, we are all responsible for upholding our values and behaviours and expect the same from any successful candidate. The TU Values are as follows:

People Focused - We have those who access and deliver health and care at the heart of all we do. We recognise, acknowledge and celebrate all contributions.

Driven - We respectfully challenge convention, ourselves and each other to excel. We have the strength, willingness and determination to make things happen.

Integrity - We act professionally with compassion, respect, responsibility and honesty. We do what is right and fair, not what is easy. We are accountable for all of our actions.

Empower - We actively support, develop and care for all our people. We value and ensure our health and wellbeing is our priority.

The focus for the post holder will be to provide leadership and support to enable the successful delivery of client transformation programmes and projects.

Responsibility for Policy/ Service Development

  • To carry responsibility for developing policy and procedure in the area the job holder is currently working on at a point in time, including briefings, commissioning, business or resources.
  • Responsible for proposing and drafting changes to, and implementation and interpretation of policies, guidelines and service level agreements (SLA’s) which may impact within the Department.
  • Proposes changes to own project and making recommendations for other projects delivery.

Responsibilities for Human Resources

  • Responsible for the day-to-day range of staff management matters, which will include responsibility for supporting appraisals, development of staff, recruitment and where necessary processes such as grievance and disciplinary matters.
  • Responsible for an individual’s development on the job and job performance management. Work in conjunction with line managers and other job managers to assess and manage confidential information about an individual’s performance and capability development.

Responsibility for Information Resources

  • Collate as required, qualitative and quantitative information and lead appropriate analysis to develop robust business cases and contribute to project products.
  • Analyse, interpret and present data to highlight issues, risks and support decision making

Responsibilities for physical and financial resources

  • Responsible for matching the available budget for each workstream to the appropriate staff resources and projects and for ensuring that the budget breaks even. Co-ordinate the budget, monitoring expenditure against target areas.
  • Responsible for supporting the commissioning of projects and procurement of services to support project delivery.
  • Provide financial reports to Directors and the Board as required.
  • Provide advice and prepare strategic reports and briefings for directors and stakeholders.
  • In depth analysis, interpretation and production of complex and multiple reports including financial returns.
  • Act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of this responsibility.
  • Constantly strive for value for money and greater efficiency in the use of these budgets and to ensure that they operate in recurrent financial balance year on year.

Communications and leadership

  • The post holder will be required to communicate and provide highly complex information to a wide range of internal and external stakeholders.
  • Present highly complex information about projects, initiatives and services to a wide range of stakeholders in a formal setting.
  • Commit to working and engaging constructively with internal and external stakeholders on a range of contentious issues.
  • Nurture key relationships and maintain networks internally and externally, including national networks.
  • Support collaborative working across Trusts, and between Trusts and DH.
  • Assist with Freedom of Information requests; keep under review the framework and in accordance with the legislation.

Planning and organising

  • Ensures projects and initiatives are delivered on time, to quality standards and in a cost-effective manner, adjusting plans as required.
  • Determine the strategic planning of Department projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.
  • Determine the development of performance and governance strategies and the development and implementation of improvement programmes, in accordance with Clusters and Sector priorities.
  • Determine short, medium and long term business plans achieving quality outcomes.

Partnership working

  • As senior workstream lead working internally and externally to deliver projects, initiatives and services to time and in a cost-effective way.
  • To support the identification and sharing of best practice in employee engagement.
  • To operate in a highly political and sensitive environment.

Analysis and data management

  • Develop the acquisition, organisation, provision and use of knowledge and information.
  • Highlight exceptions and risks, ensuring mitigating action can be taken to keep the programme on track.
  • Drafting reports summarising status on issues, appraising outcomes, and providing progress reports for the Head of Department.
  • Collate as required, qualitative and quantitative information and lead appropriate analysis to develop robust business cases and contribute to project ‘products’.
  • Analyse, interpret and present data to highlight issues, risks and support decision making.
  • Support procurement of scoping work on health services and resilience and translate outcomes into plans.
  • Support the portfolio of programmes in demonstrating value for money for the current spend through tracking, managing and delivering agreed benefits.

Equality and Diversity

  • To carry out your duties in a way that supports equality and values diversity.  This responsibility includes your actions in relation to service users, carers, work colleagues, people in other organisations, members of the public.
  • To promote and support equality and value diversity ensuring the service you provide meets the needs of all service users.  This may involve the development and monitoring of policies and procedures to ensure the services you provide are inclusive to all.

Health and Safety

  • In compliance with the Health and Safety at Work Act 1974 and subsequent legislation the post holder is required to undertake a proactive role in the management of risks in all their actions. This includes:
  • Undertaking risk assessments in line with the Trust risk assessment process
  • Reporting all incidents, near misses and hazards in line with the Trust significant event reporting system
  • Undertaking a statutory duty of care for your own personal safety and that of others
  • Attend statutory health and safety training in the Trust
  • In addition, there is a requirement to attend all mandatory and any other health and safety training appropriate to the role as identified through the KSF.

Freedom to Act

  • To deputise for the Director of Service Transformation, in her absence, on relevant and appropriate issues.
  • The post will involve the interpretation of overall health service policy and strategy in order to establish aims, objectives and to set priorities for the work. The post holder will be expected to determine their own work programme with agreement of the Director and will have a high level of freedom to act.

Person specification


Essential criteria
  • Educated to master’s level or equivalent level of experience of working at a senior level in specialist area.
  • Evidence of continuing professional development.

Knowledge, skills and experience

Essential criteria
  • Broad understanding of the NHS including a) an understanding of the background to and aims of current healthcare and appreciate the implications of this on engagement and b) an appreciation of the relationship between the Department of Health, NHS England and individual provider and commissioning organisations
  • Demonstrable experience of leading and delivering projects in complex and challenging environments within and across directorates and / or organisations
  • Outstanding communication skills and interpersonal skills, able to use various communication techniques to convey complex and contentious issues
  • Ability to tailor leadership style to deliver key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level.
  • Excellent presentation skills and demonstratable experience of conveying complex concepts.
  • Extensive knowledge and experience of using change management techniques.
  • Ability to understand a broad range of complex (qualitative and quantitative) information quickly to make decisions where opinions differ/no obvious solution
  • Evidence of planning and delivering large scale programmes and projects and services on time to tight deadlines.
  • Ability to use informed persuasion to influence others
  • Ability to motivate self and others
  • Able to cope with pressure, conflicts, demands and ambiguities whilst still achieving results
  • Political awareness – Able to perceive the impact of reconfiguration on organisations and individuals.

TU Values

Essential criteria
  • Demonstration and application of the TU value - People Focused
  • Demonstration and application of the TU value - Driven
  • Demonstration and application of the TU value - Integrity
  • Demonstration and application of the TU value - Empower

Employer certification / accreditation badges

Armed Forces CovenantApprenticeships logoNo smoking policyPositive about disabled peopleDefence Employer Recognition Scheme (ERS) - BronzeDisability confident employer

Documents to download

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Further details / informal visits contact

Hayley Michell
Job title
Managing Consultant
Email address
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