Job summary
- Main area
- Volunteers
- Grade
- Voluntary
- Contract
- Voluntary: Applicants are required to commit to one full week between 19th July and 2nd September 2024
- Hours
- 35 hours per week (Mondays to Friday 9am-4pm)
- Job ref
- SummerProg2024
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Freeman Hospital/RVI
- Town
- Newcastle upon Tyne
- Closing
- 29/05/2024 12:00
Employer heading
Youth Summer Volunteer Programme
Voluntary
Job overview
This NEW Youth Summer Volunteer Programme is aimed at young people (aged 16+) who have an interest in studying Medicine or Nursing. You will need to be able to commit to 1 x 5 day week (35 hrs) between 22nd July and 2nd September 2024. During the programme you will gain valuable insight into working within an NHS hospital, including working alongside staff to support patients and enhance their stay in hospital.
When completing your application, please include as much information as possible as to why you are applying for the programme and what skills and attributes you can bring.
Successful applicants will be invited to attend an informal interview either on the 29th or 30th May.
Main duties of the job
You will be buddied up with an existing volunteer to be a welcoming and friendly face for patients/visitors attending the hospital, and support staff in ensuring that patients receive nutrition in a timely and comfortable way. As well as helping to enhance the patients experience, you will also develop new skills and gain valuable experience volunteering in a clinical environment in front-facing role.
Working for our organisation
Our Voluntary Workforce
The Newcastle Hospitals Trust values the involvement of local people as volunteers in activities that enhance the patient, visitor and carer experience, and also support staff in delivering high quality health care.
Your offer of voluntary help is very much appreciated, and you will receive a warm welcome no matter which area of volunteering you choose.
Without our volunteers, we wouldn't be able to deliver the 'outstanding' care and service that we do today.
Important note on completion of the application form
REFERENCES: Candidates are required to provide the address, telephone number and work email address of TWO referees, who should be either a current or former employer, senior work colleague, teacher, tutor or person of good standing in the community, and certify that they have known you for a minimum of 3 years prior to the date of application. PLEASE NOTE: That we cannot accept references from Friends or Family members.
DBS: The majority of our Volunteer roles require a Disclosure and Barring Scheme (DBS) Check. The volunteer services team will apply for this on your behalf, as part of your pre-engagement checks. If you already hold an enhanced DBS and it is registered on the DBS Update Service, then you will need to provide evidence and present your original DBS certificate to the Volunteer Services Team during your ID check appointment.
EMAIL: All correspondence to you will be made via email, therefore please ensure that you check your SPAM folders as well as your inbox.
Detailed job description and main responsibilities
Meet & Greet:
- Provide a welcoming and friendly Meet and Greet service to patients, visitors and general public at the main entrance to the hospital.
- To provide directions to wards/departments and if required, escorting patients & visitors to their destinations.
- To offer additional support to visitors with mobility problems by calling porters for a wheelchair service
- To dissuade people with buggies, walking aids and people who are visibly impaired from using the escalator, and to instead, offer people to use the lifts.
Mealtime support:
- Offering support to serve meals, refreshments, and snacks.
- Offering support or prompting patients to eat, helping to ensure food is cut up, packets opened and easily reached.
- Keep patient water jugs filled and provide tea and coffee.
- Make staff aware immediately if a patient has any clinical concerns.
All duties will be overseen by nursing staff and will never include feeding patients or clinical tasks, such as personal care.
Person specification
Essential
Essential criteria
- Good listening skills and communication skills are essential.
- Able to chat confidently with patients and when necessary put them at their ease.
- Patience and composure.
- A caring, sympathetic, sensitive manner and a non-judgmental approach.
- Reliable/dependable/flexible.
- Understanding of confidentiality.
- Having a positive outlook and enthusiastic approach.
- Willingness to work without direct supervision.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Ami Purcell
- Job title
- Senior Volunteer Services Administrator
- Email address
- [email protected]
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