Swydd wag: Digital Communications Officer, The Newcastle upon Tyne Hospitals NHS Foundation Trust, 317 Trustwide

Crynodeb o'r swydd

Prif leoliad: 317 Charity Director 620226
Gradd: Band 5
Contract: Cyfnod Penodol: 2 flynedd (from date of appointment)
Oriau: Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd: 317-2025-50-023

Cyflogwr: The Newcastle upon Tyne Hospitals NHS Foundation Trust
Math o gyflogwr: NHS
Gwefan: Trustwide
Tref: 317 Trustwide
Cyflog: £31,049 - £37,796 per annum
Cyfnod cyflog: Yn flynyddol
Yn cau: 20/01/2026 23:59
Dyddiad y cyfweliad: 04/02/2026

Digital Communications Officer

Band 5

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.

With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.

As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

This role will support our communications and fundraising teams to develop digital content, with the aim of engaging supporters, growing our supporter base and raising funds.
You’ll support the development of a digital strategy to support our fundraising team, this will include creating effective email communications, web copy and digital acquisition across our social media channels. You will also work with the wider team to explore and test new channels and the use of digital platforms to raise funds.
As a key member of our communications team, you will support with all areas of the digital fundraising strategy.
You will work with colleagues to create digital campaigns for new and existing fundraising priorities including email, SMS campaigns, donor and supporter journeys and automation.
Write and edit content for all digital channels with a clear call to action and an awareness of how to engage different audiences.
Support the individual giving lead and data insights manager to build queries for supporter segmentation and retargeting.
Monitor and manage the Charity website and social media channels on a daily basis.
Contribute to the development and delivery of social media strategies and platforms.
Contribute to the development of supporter journeys and user experience.
Work as part of the communication team to identify and maximise opportunities to support fundraising opportunities.
Compiling a monthly report of digital activity including social media activity and Google Analytics.
Proactively identify opportunities to promote the work of Newcastle Hospitals Charity through owned and earned channels, including, social media and partner digital communications routes.
Ensuring compliance with Newcastle Hospital Charity branding requirements as well as industry standards and guidelines.

Manyleb y person

Qualifications & Education

Meini prawf hanfodol

Demonstrable knowledge and experience of communications, digital fundraising, and/or digital marketing communications techniques, approaches, and procedures: acquired through training to relevant degree level or equivalent

Knowledge & Experience

Meini prawf hanfodol

Previous digital communications experience
Experience using digital platforms (social media, web, email) and their management and analysis tools (Meta Business Suite, Google Analytics, MailChimp, WordPress)
Experience developing organic and paid digital campaigns
Experience writing and editing on-brand content for digital channels with a clear call to action and an awareness of how to engage different audiences

Meini prawf dymunol

Some knowledge of digital packages such as Photoshop or Canva
Knowledge of best practice in digital communications to support fundraising and awareness raising

Skills & Abilities

Meini prawf hanfodol

Strong IT skills and effective use of MS Office and other business software packages
Excellent communication, negotiation and organisational skills
Able to prioritise workload and to deal with competing demands at short notice
Able to work without direct supervision

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.