Swydd wag: Business Support Manager, UK Health Security Agency, Birmingham/Leeds/Liverpool/London

Crynodeb o'r swydd

Prif leoliad

Scientific Facilities and Performance - PHM Programme Team

Gradd

Civil Service: Higher Executive Officer (HEO)

Contract

Parhaol

Oriau

Llawnamser
Rhan-amser
Rhannu swydd
Gweithio hyblyg

37.5 awr yr wythnos

Cyfeirnod y swydd

919-SH-302491-EXT

Cyflogwr: UK Health Security Agency
Math o gyflogwr: Public (Non NHS)
Gwefan: Hybrid based at any core HQ
Tref: Birmingham/Leeds/Liverpool/London
Cyflog: £33,422 - £45,353 Per annum, pro-rata
Cyfnod cyflog: Yn flynyddol
Yn cau: 30/06/2026 23:59

Business Support Manager

Civil Service: Higher Executive Officer (HEO)

The UK Health Security Agency (UKHSA) prevents, prepares for and responds to infectious diseases, and environmental hazards, to keep all our communities safe, save lives and protect livelihoods.

We provide scientific and operational leadership, working with local, national and international partners to protect the public’s health and build the nation’s health security capability.

UKHSA is an executive agency, sponsored by the Department of Health and Social Care.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

Financial & Resource Management

Assist in the delivery of Programme business processes across PHM and the wider Science - this is a significant proportion of the job role
In conjunction with the allocated Finance Business Partner (FBP) and Deputy Director/Deputies, assist in project finance and the annual budget setting reviews coordinating various budget setting activities
Assist in budget monitoring activity of projects in liaison with the Senior Project Managers & FBP
Initiate and be responsible for any consequent remedial action on behalf of the Deputy Director, in conjunction with the allocated FBP
Assist the Senior Programme Manager and Senior Project Managers in operational oversight of the PHM Programme budgets including capital spending/staffing cost working with the FBP to identify potential overspend/underspend and any remedial action
Undertake and lead all relevant procurement activity for the Programme team in liaison with Procurement Professionals

Human Resources Management

Assist the Senior Programme Manager and team to coordinate team participation in an effective training & development programme, working in liaison with L&D and Workforce colleagues
Assist in the recruitment activity for the Programme team working with the PHM Business Operations/recruitment/HR/Finance teams
Assist in the successful induction of new staff into the PHM Programme team including onboarding/organisation of new IT equipment/passes/etc

Planning & Organisation

Assist and contribute to the planning of Boards & Committees for the PHM Programme Team identifying interdependencies across Programmes/functions
Assist and contribute to the development of performance & governance strategies and the development/implementation of improvement programmes in accordance with UKHSA programme
Contribute to short/medium/long-term business plans achieving quality outcomes
Working with the SEO Business Operations Manager support the PHM Senior Programme Manager and Project Managers to ensure adequate planning for key cross-Directorate meetings including preparing schedules for agendas to reflect business and programmatic priorities
Assist and support PHM projects, including working with project and programme professionals to create/maintain effective project management plans/processes
Assist in the development and implement effective records management processes relevant to programme needs and ensure they are maintained
Establish/develop/maintain office/operational systems for effective working
Contribute to the development of key performance indicators for successful assessment of individual/work area’s success
Assist aspects of Research and Development activities, collating information, analysing data and reporting findings

Leadership & Management

Effective line management of other administrative staff (if applicable) and management of Programme administrative functions to ensure flexibility/capacity to meet the needs of PHM
Alongside the SEO Business Operations Manager support the Senior Programme Manager/Senior Project Managers in the coordination of training/development/recruitment activity across the Ops & CSO Group

Performance Programme teams

Manage staff (if applicable) undertaking appraisals/recruitment including progressing any disciplinary/capability issues
Support the development and planning around the staff survey Operational management/Governance
Assist and provide any required capital estates and facilities management support for projects within PHM including the associated reports/monitoring
Identify any potential gaps within local/team processes in terms of compliance & governance

The above is only an outline of the tasks/responsibilities/outcomes required of this role.

You will carry out any other duties as may reasonably be required. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.

Essential Criteria

Educated to degree level in relevant subject (e.g. Business, Finance, Economics, HR, Marketing) or equivalent level qualification or significant experience of working in a business support role
Experience of working in a team and positively contributing to a team
Strong computer literacy including the development & use of power-point/spreadsheet applications/databases/word-processing
Good written communication skills e.g. ability to draft policy/procedure documents, write reports/presentations/business cases
Good communication skills to people at all levels either on a one-to-one basis or to groups
Sound analytical skills and good judgment when providing opinion or advice to others
Good organisational skills and systematic approach to working
Knowledge of the NHS and Local Government
Strategic thinking – ability to anticipate and resolve problems before they arise
An understanding of and commitment to equality of opportunity and good working relationships, both in terms of day-to-day working practices, but also in relation to management systems
Knowledge, understanding and experience of roles, responsibilities and accountabilities, controls and approval routes, appropriate to the business management aspects of the PHM Programme to ensure good governance and value for money expenditure for UKHSA
Knowledge and evidence of engaging, motivating and coaching others. To act as a role model and inspire and empower others

Desirable Criteria

Basic knowledge and awareness of how to systematically identify and monitor risks & issues, planning how to mitigate/respond to those risks and issues and implementing the responses
Basic knowledge and awareness of how to systematically identify, analyse and communicate with stakeholders, using appropriate channels, to ensure all those impacted by the change are engaged, taking account of their levels of influence and particular interests

Selection Process Details Success Profiles - GOV.UK 

This vacancy is using Success Profiles and will assess your Behaviours, Strengths, Ability, Experience. 

Stage 1: Application & Sift  

You will be required to complete an application form. You will be assessed on the 12 listed Essential Criteria in the form of:

Application form - Employer/Activity History section
1200 word Supporting statement

This should outline how your skills, abilities, experience and knowledge provide evidence of your suitability for the role, with reference to the 12 Essential Criteria listed in this job advert.

You will receive a joint score for your application form and statement. The application form is the information you would put on your CV. Please be advised you will not be able to upload or email your CV. Please complete the application form in as much detail as possible.

Healthjobs UK has a word limit of 1500, but your supporting statement must be no more than1200 words.

Longlisting

In the event of a large number of applications we will longlist into 3 piles of: 

Meets all essential criteria  
Meets some essential criteria  
Meets no essential criteria

Only those that ‘Meets all essential criteria’ will proceed to shortlisting.

Shortlisting

In the event of a large number of applications we may conduct an initial sift, on the lead criteria of:

Strong computer literacy including the development & use of power-point/spreadsheet applications/databases/word-processing
Good written communication skills e.g. ability to draft policy/procedure documents, write reports/presentations/business cases

If successful at this stage, you will progress to interview.   

Feedback will not be provided at this stage. 

Stage 2: Interview 

You will be invited to a single remote interview. Interview date(s) to be confirmed.

Behaviours, Strengths, Ability, Experience will be tested at interview.

The Behaviours being assessed are:

Managing a Quality Service – Lead Behaviour
Seeing the Big Picture
Changing and Improving
Working Together
Developing Self and Others

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Eligibility Criteria

Open to all external applicants (anyone) from outside the Civil Service (including internal applicants).

Location Details

This role is being offered as hybrid working based at any of our core HQs (Birmingham, Leeds, Liverpool, and London).

We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs.

Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

Salary Information

Civil Service Higher Executive Officer (HEO)

HEO National: £33,422 - £40,731

HEO Outer: £35,587 - £43,244

HEO Inner: £37,749 - £45,353

Per annum, pro-rata

Please be aware that the salary is based on the office location.

If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.

Security Clearance Level Requirement

Successful candidates must pass a basic disclosure and barring security check before they can be appointed.

Manyleb y person

Application Form and Supporting Statement

Meini prawf hanfodol

Application Form and Supporting Statement

Behaviours

Meini prawf hanfodol

Seeing the Big Picture
Changing and Improving
Working Together
Developing Self and Others
Managing a Quality Service - Lead Behaviour

IMPORTANT - PLEASE READ

If you experience technical difficulties when using Trac, please contact Support via https://apps.trac.jobs/support and provide screenshots/details of the issue encountered. If Trac cannot resolve your issue, you should notify the UKHSA Recruitment Team at [email protected] as soon as possible.

Please note that where no technical issue has been recorded by Trac, and no supporting evidence has been provided before the closing deadline, we will be unable to accept late applications. We therefore recommend submitting applications well in advance of the closing date and taking screenshots of any issues encountered.

Qualifications and Registrations

For roles where specific qualifications or registrations are required, successful applicants will be asked to provide appropriate evidence. Employment cannot commence until satisfactory documentation has been received and verified.

Civil Service Commission | Regulating recruitment into the Civil Service and helping uphold the Civil Service core values of Impartiality, Objectivity, Integrity and Honesty

Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Link below:

Artificial intelligence and recruitment | Civil Service Careers

This is a Non-Reserved post under the Civil Service Nationality Rules. To be eligible for employment in the UK Civil Service applicants must meet the Civil Service Nationality Rules (CSNRs) which operate independently of and additionally to the Immigration Rules. Applicants must also meet necessary security and vetting requirements, along with any other relevant pre-employment checks.

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

For more information on job nationality requirements and the right to work in the UK, see the Civil Service Nationality rules (opens in a new window) and the UK Visas and Immigration rules (opens in a new window)

For posts on UKHSA Civil Service terms and conditions, new entrants to the Civil Service are expected to start on the minimum of the pay band. For existing Civil Servants and roles advertised across government, the rules of transfer apply, i.e., level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive a 10% increase. Either case is determined by whichever is the highest.

The Civil Service pay structure and progression is different from NHS Agenda for Change (AfC), most local authority pay grades and other systems that have annual pay increments. For further details, please refer to the Information Sheet- Starting Salaries & Benefits attachment.

For AfC or Medical/Dental posts, you must have the correct professional registration to be appointed. The pay will follow the AfC or Medical & Dental terms & conditions. You may be asked to provide evidence of previous service whilst we are conducting pre-employment checks to determine your starting salary.

For Temporary Appointments, if you are not currently a civil servant, you will take up the post on a Fixed Term appointment.  You may be able to take this role up as a Secondment. If you are an existing Civil Servant, based outside of the UKHSA, you will take up the post as a loan which you will need your department to agree. You cannot take the post up as a fixed term. If you are an existing UKHSA member of staff, you will take up the post as either a level transfer or a temporary promotion as per the UKHSA’s Pay policy. 

Given the nature of the work of the UKHSA, as a Category 1 responder under the Civil Contingencies Act, you may be required in an emergency, if deemed a necessity, to redeploy to another role at short notice. You may also be required to work at any other location, within reasonable travelling distance of your permanent home address, in line with the provisions set out in your contract of employment.

Late Applications will unfortunately not be considered.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equality of opportunity. The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles.

If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via  email:  [email protected] If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website here.

Reserve List - If more than the required number of suitable candidates pass the interview criteria, you may be kept on a reserve list for 12 months subject to your agreement. You may be contacted, in merit-order, if similar roles with closely matching essential criteria become available and the department choose to appoint from a reserve list.

The panel will assess if candidates meet the requirement of the role first, using a specific benchmark system. If you are interviewed for the post and do not meet the required threshold for the specified grade, your application may be assessed against a similar, lower grade role and you may be offered the post should one be available.

Interview expenses will not be reimbursed.

UKHSA is required to check employment and/or education history covering three consecutive years. Please ensure you give details of at least two different referees, even if you were employed in one company for three years or more.

If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.

Any move to UKHSA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

 Benefits of working at UKHSA include:

Generous annual leave:
-26 days for the first 5 years of continuous service
-28 days after 5 years of continuous service
-32 days after 10 years of continuous service
-Plus public holidays and one privilege day for the King’s birthday
Access to a generous Defined Benefit pension scheme with employer contributions.
Access to a cycle-to-work salary sacrifice scheme, season ticket advances and payroll giving.
Access to a retail discounts and cashback site.
We also promote flexible working patterns (part-time, job-share, condensed hours). UKHSA views flexible working as essential in enabling us to recruit and retain talented people, ensuring that they are able to enjoy a long-lasting career with us. All employees have the right to apply for flexible working and there are a range of options available including working from home, compressed hours and job sharing.
We also offer a generous maternity/ paternity and adoption leave package.

Hybrid Working

UKHSA operates a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce.

As a hybrid worker, you will usually spend a minimum of 60% of your contracted hours (averaged over a month) working at one of UKHSA's locations (approximately 3 days a week pro rata) and the rest of your time working from home.

Disability Confident Scheme

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria at sift to ensure these candidates are invited to interview.   If you wish to be included in this scheme please tick the box on your application form.

Reasonable Adjustments

The Civil Service is committed to making sure that our selection methods are fair to everyone.

To help you during the recruitment process, we will take into account any reasonable adjustments that could help you.

An adjustment is a change to the recruitment process or an adjustment at work.

This is separate to the Disability Confident Scheme.

If you need an adjustment to be made at any point during the recruitment process you should:

Contact the recruitment team in confidence as soon as possible to discuss your needs.

You can find out more information about reasonable adjustments across the Civil Service here: https://www.civil-service-careers.gov.uk/reasonable-adjustments/

International Police Check

If you have spent more than 6 months abroad over the last 3 years you may need an International Police Check. This would not necessarily have to be in a single block, and could be time accrued over that period.

Internal Fraud check

If successful for this role as one aspect of pre-employment screening, applicant’s personal details – name, national insurance number and date of birth - will be checked against the Cabinet Office Internal Fraud Hub and anyone included on the database will be refused employment unless they can show exceptional circumstances. Currently this is only for External candidates to the Civil Service.

Security Vetting

Please check the Security Clearance needed for the role and follow the link for more information:

https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels

Future location

UKHSA is investing in a new state-of-the-art National Biosecurity Centre in Harlow, Essex, which will eventually bring together teams currently based at Canary Wharf, Colindale and Porton Down. For more details, please see: Huge biosecurity centre investment to boost pandemic protection - GOV.UK.

The new facilities will start becoming operational in the mid-2030s, with full completion by 2038. Staff will move in phases as facilities become available. If you're appointed to a role currently based at Canary Wharf, Colindale or Porton Down, please note that we'll continue investing in these sites for the next decade. As we get closer to the transition, we'll provide full information about relocation support available to staff.