Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Senior User Researcher
Gradd
Civil Service: Grade 7
Contract
Parhaol
Oriau
  • Llawnamser
  • Rhan-amser
  • Rhannu swydd
  • Gweithio hyblyg
37.5 awr yr wythnos
Cyfeirnod y swydd
919-CG-303231-EXT
Cyflogwr
UK Health Security Agency
Math o gyflogwr
Public (Non NHS)
Gwefan
Core HQ
Tref
Birmingham, Leeds, Liverpool, London (Canary Wharf)
Cyflog
£56,185 - £70,566 per annum, pro rata
Cyfnod cyflog
Yn flynyddol
Yn cau
27/07/2026 23:59

Teitl cyflogwr

UK Health Security Agency logo

Senior User Researcher

Civil Service: Grade 7

The UK Health Security Agency (UKHSA) prevents, prepares for and responds to infectious diseases, and environmental hazards, to keep all our communities safe, save lives and protect livelihoods.

We provide scientific and operational leadership, working with local, national and international partners to protect the public’s health and build the nation’s health security capability.

UKHSA is an executive agency, sponsored by the Department of Health and Social Care.

Trosolwg o'r swydd

You will join the Data Product Development division, which provides strategic oversight for public health data products and platforms across UKHSA. The division supports products such as the UKHSA data dashboard and internal tools that share data and information to guide public health decision making. The role sits within the Data Product Development team in the Digital and Data directorate, Chief Data Officer (CDO) group. You will work with a Senior Interaction Researcher, Senior Content Designer and Senior Performance Analyst, reporting to the Head of Data Product User-Centred Design. The team brings together product thinking, agile delivery and user-centred design to deliver secure digital and data products that meet user needs and support public health outcomes.

Prif ddyletswyddau'r swydd

As a senior user researcher, you will:

  • Analyse and synthesise user research data to present clear user insights and actionable finding
  • Drive awareness of user research practices and advocate for user needs to be embedded in strategy, policy and service design
  • Involve teams and colleagues across UKHSA in user research so they develop a deep understanding of users and their needs
  • Act as the voice of users in service design and make evidence-based recommendations to stakeholders
  • Assure the quality of research practice so it meets government and NHS standards, and inclusion and accessibility requirements
  • Work with other insight professions to identify common themes and pain points
  • Contribute to UKHSA's user-centred design community of practice
  • Line manage staff and provide coaching and support to staff across UKHSA

Please note the above list is not exhaustive.

Gweithio i'n sefydliad

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.   

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.  

Please visit our careers site for more information https://gov.uk/ukhsa/careers

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

As a senior user researcher, you will work as part of a multidisciplinary squad collaborating with teams across UKHSA. You will help shape the design, development and continuous improvement of user research processes for data products such as the UKHSA data dashboard and internal tools that guide public health decision making.

You will coordinate and prioritise user research activity across several teams, ensuring design projects are rooted in a deep understanding of users and their needs.

As an experienced practitioner, you will assure best practice, lead, coach and mentor others within the team, including stakeholders and professionals from other disciplines in user research and user-centred practice.

Together with other user-centred design professions, you will ensure quality, innovation and creativity in how UKHSA approaches design and brings concepts to life for stakeholders to effect change.

You will be an active part of the user-centred design community. As a senior leader, you will encourage, facilitate and demonstrate the sharing of insights and practices within the community and across the organisation.

This role is aligned to the Government Digital and Data Profession Capability Framework for senior user researcher.

Essential criteria

To be considered for this role, you’ll need:

  • Significant experience of using user-centred design methods and practices in complex organisations
  • Significant experience of designing and delivering inclusive user research with a range of users, with a focus on qualitative research methods
  • Knowledge of how to apply different research methods to different research projects
  • Experience of developing user research practices and a good understanding of the key standards in assuring the quality of user research
  • Ability to explain the value of research practice, navigate stakeholder landscapes and gain support for research plans, findings and ways of working
  • Ability to create actionable, evidence-based insights using a variety of techniques to tell compelling stories
  • Ability to work as part of a multidisciplinary team, working directly with other professions to ensure effective and timely delivery
  • Experience of coaching and mentoring other user researchers

Desirable criteria

You may also have experience of:

  • Working with complexity, uncertainty and organisational constraints
  • Working in an agile environment

Selection Process details

Stage 1: Application & Sift  

This vacancy is using Success Profiles and will assess your behaviours, experience and technical skills.

You will be required to complete an application form. You will be assessed on the listed 8 essential criteria, and this will be in the form of a: 

•    Application form Employer history section on the application
•    1000 word supporting statement.  

This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria.  
 
You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.V –please be advised you will not be able to upload your CV. Please complete the application form in as much detail as possible). Please do not email us your CV. 

Healthjobs UK has a word limit of 1500, but your supporting statement must be no more than 1000 words. We will not consider any words over 1000 words. 

Longlisting:

In the event of a large number of applications we may longlist into 3 piles of: 

  1. Meets all essential criteria  
  2. Meets some essential criteria 
  3. Meets no essential criteria

If used, the pile ‘Meets all essential criteria' will proceed to shortlisting. 

Shortlisting:

In the event of a large number of applications we may conduct an initial sift, on the lead criteria of:

  • Experience of developing user research practices and a good understanding of the key standards in assuring the quality of user research

If you are successful at this stage, you will progress to interview and assessment.

Please note feedback will not be provided at this stage.

Stage 2: Interview (success profiles) 

You will be invited to a single remote interview

Behaviours and technical skills will be tested at interview. 

 Prior to the interview the panel will share a user research scenario. Candidates will be asked to prepare a 5-10 minute presentation to deliver their research findings and answer questions during the interview.

The Behaviours tested during the interview stage will be:

  • Delivering at Pace (Lead behaviour)
  • Changing and Improving
  • Making Effective Decisions
  • Communicating and Influencing
  • Managing a Quality Service

Interviews dates to be confirmed. 

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. 

Location

This role is being offered as hybrid working based at any of our Core HQs. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London). Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

 Security Clearance Level Requirement 

Successful candidates must pass a basic disclosure and barring security check before they can be appointed.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Baseline Personnel Security Standard 

Eligibility Criteria 
Open to all external applicants (anyone) from outside the Civil Service (including internal applicants).

Salary Information
If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. 
Pay increases are through the relevant annual pay award for the role and terms.

Grade 7 
• £56,185- £66,581 (National)
• £58,340- £68,574 (Outer London)
• £60,494- £70,566 (Inner London)

Manyleb y person

Application form and supporting statement

Meini prawf hanfodol
  • Application form and supporting statement

Interview - Behaviours

Meini prawf hanfodol
  • Working at Pace
  • Changing and Improving
  • Making Effective Decisions
  • Communicating and Influencing
  • Managing a Quality Service

Interview - Presentation

Meini prawf hanfodol
  • Presentation

Bathodynnau ardystio / achredu cyflogwyr

Purple SpaceApprenticeships logoNo smoking policyAge positiveImproving working livesMindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Carer Confident -AccomplishedHappy to Talk Flexible Working

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Charlene Gwekwerere
Teitl y swydd
Resourcing Support Officer
Cyfeiriad ebost
[email protected]
Gwybodaeth i gefnogi eich cais

For further information relating to the role please contact Jason Deakin [email protected]

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg