Job summary
- Main area
- Receptionist / Clerical
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 25 hours per week (Monday to Friday 09:30-14:30 per day)
- Job ref
- 331-K15280325-A
- Employer
- University Hospitals of Morecambe Bay NHS Foundation Trust
- Employer type
- NHS
- Site
- Pre Operative Assessment, Westmorland General Hospital,
- Town
- Kendal
- Salary
- £24,169 pa pro rata
- Salary period
- Yearly
- Closing
- 11/06/2025 23:59
Employer heading
POA Receptionist / Clerical Officer
NHS AfC: Band 2
''Creating a great place to be cared for and a great place to work''
University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.
Job overview
An exciting opportunity has arisen for us to recruit a motivated, organised and dedicated Band 2 receptionist / clerk for the Pre-Operative Assessment (POA) department in Westmorland General Hospital.
This post plays a key role in the receiving and welcoming patients and visitors to the POA department whilst also handling all telephone enquiries for that this POA, and also sometimes for all POA sites.
The role will be to support the nursing team with clerical duties to ensure the smooth running of the department providing a high patient satisfaction experience.
Main duties of the job
The main duties of the role will be acting as the receptionist / clerical worker for a busy POA department in Westmorland General Hospital.
You will work with the receptionists / clerical workers from the other 2 sites to make sure that all visitors / patients are welcomed to POA and all phone calls are dealt with in an efficient and timely manner.
You will help with the smooth running of WGH POA by providing an clerical duties for the nurse's and CSW at WGH. Whilst also ensuring patients are kept up to date with waiting times and any delays on a daily basis.
Working for our organisation
We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Detailed job description and main responsibilities
- Providing an efficient and friendly, professional and welcoming reception service, offering advice and information to all visitors and callers to POA.
- receiving and responding to telephone calls and queries for the POA department including other sites.
- Supporting the POA Service Co-ordinator with the contacting of patients to book / amend / cancel appointments as required.
- Finding, checking and entering data and confidential information onto the hospital.
- Using Lorenzo to arrive and depart patients to and from clinics on a daily basis ensuring all clinics are completely cashed up from the previous day and raise any issues with the Service Co-ordinator.
- General administration and clerical duties as and when required.
Person specification
Evidence
Essential criteria
- Educated to GCSE level or equivalent to include English Language and Maths
- Keyboard skills and computer literate
- Relevant experience within an administration and clerical field
- Proficiency in Microsoft word / excel processing skills
- Possess excellent communication skills written / verbal / listening
- Ability to work effectively with all levels of staff
- Self motivated, organised, enthusiastic, innovative and flexible
- Ability to comply with Trust policies and procedures
- Ability to form and develop effective working relationships
Desirable criteria
- NVQ 2 equivalent in Customer Care
- Previous experience of Lorenzo or equivalent PAS
- Time Management skills
- Willingness to self develop
- Experience of Customer Care
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Jane Sharrock
- Job title
- POA Clinical leader
- Email address
- [email protected]
- Telephone number
- 01539 715966
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