Job overview

An exciting opportunity has arisen within the Urology Department within the Surgery Division. We are looking to recruit an enthusiastic and motivated individual to join our very busy and dedicated admin team.  The successful candidate will assist in the provision of an efficient and responsive service required to work with the clinical team to ensure the provision of a patient pathway, which is receptive to the needs of the patient and responsive to Trust requirements. 

The successful candidate will provide administrative support to Consultants and their medical team within the Department and also ensuring the provision of an effective service.

The successful candidate will also have line management responsibility for a small team of admin staff.

Main duties of the job

• To provide efficient and comprehensive medical secretarial and administrative support.
• To act as a joint point of contact for all enquiries, using tact, diplomacy and confidentiality. 
• To manage the specialty administration and clerical workload, ensuring appropriate delegation of tasks to members of the specialty team and re-prioritisation when required.
• To undergo training as necessary to meet the needs of new developments within the Service. To identify training for members of the specialty secretarial team in conjunction with the Admin & Performance Co-Ordinator/Admin Pathway Co-Ordinator (APC).
• Respond to enquiries (personal and telephone) ensuring confidentiality is maintained at all times.
• To liaise with patients, consultants/teams, operational areas and departments, pre-assessment centres, wards, and other departments and communicate with patients, relatives and other hospitals.
• Undertake yearly appraisals for Medical Secretary & Secretarial Assistant
• To facilitate the efficient and effective administrative pathways for all patients, including cancer patients where appropriate. This will include actively managing, monitoring and tracking patients.
• Where necessary for the specialty, work with the Multidisciplinary Team (MDT) to support meetings, which may include cancer patients, ensuring that they are run effectively and efficiently in line with local and national standards.

Working for our organisation

Priority will be given to colleagues identified as at risk through the Trust’s redeployment process.