Job overview

• To provide a responsive patient discharge support service completing and tracking referrals from receipt to patient discharge.
• To support the wards on the safe and timely discharge of patients from the acute settings, including attending whiteboards.
• To record patient level data regarding Discharge Ready patients
• To oversee the completion and compliance with Red2Green and Criteria to Reside initiatives from a ward perspective.
• To update the sit rep report for reporting to national database, ensuring that it is accurate and in real time.
• Liaise with ward staff regarding changes in patient’s clinical status affecting discharge and data recording.
• To support the Head of Site operations, Capacity and Discharge Planning, to perform all allocated administrative tasks required to meet the needs of the service.
• To undergo training as necessary to meet the needs of new developments within the service.

Main duties of the job

• Contribute to the department, ensuring that it operates to the highest standards, for discharge planning.
• Be responsible for ensuring that all duties are carried out in accordance with the correct procedures and policies.
• Ensure that E-Track information is correct and accurate.
• Support workloads within the department and cover for colleagues in their absence.
• Act as a key to external organisations regarding queries related to discharge planning and specific patient enquiries.
• Deal sensitively and effectively with telephone enquiries from colleagues, ensuring confidentiality is always maintained.
• Actively take part in team meetings to ensure the department is flexible in its approach to changing workloads.
• Act as a named link for the discharge team to ensure that the appropriate level of knowledge is acquired to support the administrative processes required.
• To liaise with Social Services, health providers and organisations providing streamlined patient discharges as required.

Working for our organisation

Priority will be given to colleagues identified as at risk through the Trust’s redeployment process.