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Job summary

Main area
Pain Management
Grade
Band 2
Contract
Fixed term: 6 months (Working days will be Wednesday to Friday)
Hours
Part time - 22.5 hours per week
Job ref
176-S-8334919
Employer
North West Anglia NHS Foundation Trust
Employer type
NHS
Site
Peterborough City Hospital
Town
Peterborough
Salary
£25,272 per annum pro rata
Salary period
Yearly
Closing
04/11/2026 23:59

Employer heading

North West Anglia NHS Foundation Trust logo

Pain Management Administration Assistant - Peterborough

Band 2

Job overview

Are you ready to embark on a career where your professionalism meets confidentiality, your meticulous nature thrives, and your ability to handle pressure shines? Look no further!

We are currently looking to recruit an enthusiastic and motivated Administration Assistant to join Pain Management Team at Peterborough City Hospital. 

The ideal candidate will possess a high degree of professionalism, are meticulous in their work and have the ability to work under pressure at times. 

Main duties of the job

To assist in the provision of an efficient, responsive and flexible administration service to support the Pain Management Multidisciplinary Team.

To provide a high volume of accurate and comprehensive typing of clinical letters, paying attention to detail at all times. 

To ensure the provision of the patient pathways, which is receptive to the needs of the patient and responsive to Trust requirements and national and local targets.  

To be responsible for office duties, including dealing with the post, scanning and filing patient documentation as necessary.

To ensure excellent customer service by dealing with incoming telephone queries appropriately and in a timely manner, upholding confidentiality at all times. 

Provide assistance to the other members of the team and assist with their workloads as necessary. 

Working for our organisation

Priority will be given to colleagues identified as at risk through the Trust’s redeployment process.

Detailed job description and main responsibilities

Please refer to the job description and person specification for more information regarding the job role.

Person specification

Education and Qualifications

Essential criteria
  • Educated to GCSE level standard English Language at Grade A – C (or equivalent)
  • Working knowledge of confidentiality and General Data Protection Regulations
Desirable criteria
  • NVQ 2 in Business and Administration

Experience

Essential criteria
  • Experience of dealing with patients and families face to face and via telephone
  • Competent in the use of Microsoft Office software
  • Experience of working within an administrative role in a healthcare environment
Desirable criteria
  • Experience of working in the NHS

Skills and Abilities

Essential criteria
  • Organised and able to manage time effectively
  • Ability to prioritise workload
  • Ability to work under independently, under instruction and part of a team
Desirable criteria
  • Understanding of referral to treatment and 18 weeks

Communication

Essential criteria
  • Good communication skills (written/verbal)
  • Able to demonstrate tact and diplomacy

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: GoldMindful employer.  Being positive about mental health.Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthDefence Employer Recognition Scheme (ERS) - GoldArmed Forces Covenant

Application numbers

This vacancy may close earlier if it received a high number of applications and therefore we recommend that you complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Wendy Seymour
Job title
Senior Patient Booking Coordinator
Telephone number
01733 678363

If you have problems applying, contact

Address
North West Anglia NHS Foundation Trust
Resourcing Department
Hinchingbrooke Hospital
Hinchingbrooke Park
Huntingdon
Cambs
PE29 6NT
Telephone
01480 847491
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