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Job summary

Main area
Corporate
Grade
Band 6
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
242-4789-LR
Employer
North West Ambulance Service NHS Trust
Employer type
NHS
Site
NWAS Ladybridge Hall,
Town
Bolton
Salary
£38,682 - £46,580 per annum
Salary period
Yearly
Closing
10/09/2025 23:59

Employer heading

North West Ambulance Service NHS Trust logo

Communication Manager

Band 6

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time. 

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

 

Job overview

**We reserve the right to close this advertisement early if we receive a high volume of applications**

Communications Manager – Band 6

Are you an experienced communications professional looking for a role where you can make an immediate impact? North West Ambulance Service is seeking a skilled communications manager to join our award winning and friendly team. This is an exciting opportunity to work in a fast-paced environment across the NHS and emergency services, to support critical projects and enhance engagement.

Reporting to a senior communications manager, you’ll play a pivotal role in delivering key communications initiatives, supporting engagement with our stakeholders including the media and politicians, crafting compelling and accessible content for various channels, aimed at both internal and external audiences, and serving as the communications representative on various project groups.

As a line manager, you will be responsible for the work plans, development and wellbeing support of your direct reports. You will also be expected to support the objectives of the wider communications and engagement team through our PR, social media, public affairs, and patient engagement activities

 

Main duties of the job

We’re looking for someone who can hit the ground running. You’ll need:

· Proven experience in a public relations or communications environment, ideally within the NHS or a similar organisation.

· Strong project management skills and the ability to handle complex, sensitive communications issues.

· Exceptional written and verbal communication skills, with the ability to engage diverse audiences.

· Experience organising events.

· Experience managing stakeholder relationships.

· Leadership and motivational skills to guide and support team members.

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Detailed job description and main responsibilities

This is a unique opportunity to bring your expertise to a role that makes a difference to the lives of our staff and the patients we serve.

Important

The team currently works a hybrid model of two days in the office and three days from home on a rota basis.

The post holder may be required to participate in our on-call service, acting as the communications lead for major incidents and crisis communications situations out of hours (one day in six).

Person specification

Qualifications and Education

Essential criteria
  • Educated to degree level, with current equivalent experience, and must be willing to work towards a qualification of this level
  • Evidence of continuous professional development

Skills and Abilities

Essential criteria
  • Ability to maintain confidentiality and deal with situations in a sensitive manner
  • Able to communicate across wide demographic boundaries in an appropriate manner
  • Strong management, motivational and leadership skills
  • Respects and applies patient confidentiality at all times
  • Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols

Knowledge and Experience

Essential criteria
  • Experience of managing a team

Personal Attributes

Essential criteria
  • Flexible and highly motivated
  • Project a professional image

Employer certification / accreditation badges

Trust IDVeteran AwareApprenticeships logoNo smoking policyAge positiveDisability confident leaderImproving working livesMindful employer.  Being positive about mental health.The Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Race at WorkDefence Employer Recognition Scheme (ERS) - GoldApprenticeships Top 100 Employers 2024ENEI 2024 Gold

Documents to download

Apply online now

Further details / informal visits contact

Name
Madeline Edgar
Job title
Senior Communications Lead
Email address
[email protected]
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