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Crynodeb o'r swydd

Prif leoliad
Patient Transport Services - Team Leader
Gradd
Band 5
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
242-4806-LR
Cyflogwr
North West Ambulance Service NHS Trust
Math o gyflogwr
NHS
Gwefan
20 PTS Manchester East 1 Team Leaders S2
Tref
Anfield-Merseyside, Greater Manchester, Flimby-West Cumbria
Cyflog
£31,049 - £37,796 Per Annum - Pro rata
Cyfnod cyflog
Yn flynyddol
Yn cau
17/10/2025 23:59

Teitl cyflogwr

North West Ambulance Service NHS Trust logo

PTS Team Leader

Band 5

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time. 

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

 

Trosolwg o'r swydd

Join Our Team at North West Ambulance Service - Patient Transport Services Team Leader

Are you an experienced and compassionate leader looking for a rewarding career in healthcare? NorthWest Ambulance Service (NWAS) is seeking a Patient Transport Services (PTS) Team Leaders to lead a dedicated team in providing high-quality patient transport services across the region.

About the Role: As a Team Leader within our PTS department, you will be responsible for leading, supervising and supporting a team of patient transport staff, ensuring that patients are transported safely, promptly, and with the utmost care. You will play a pivotal role in maintaining the high standards of patient care and operational efficiency, while managing day-to-day activities and ensuring compliance with relevant policies and procedures.

Prif ddyletswyddau'r swydd

  • Key Responsibilities:
  • Lead and supervise a team of patient transport staff at multiple sites, offering guidance and support in their day-to-day duties.
  • Ensure the safe and timely transport of patients to and from medical appointments, following all safety protocols.
  • Monitor performance, maximise efficiency provide feedback, coaching, and development opportunities for team members.
  • Maintain effective communication with patients, colleagues, and other healthcare professionals.
  • Ensure compliance with all relevant legislative, regulatory, and organisational policies and procedures.
  • Help manage and optimise resources, including vehicles and equipment.

Gweithio i'n sefydliad

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

What We're Looking For:

Proven leadership and supervisory experience, ideally in a healthcare or patient transport setting.

  • Strong communication and interpersonal skills, with the ability to manage and motivate a team.
  • A compassionate, patient-centred approach to care.
  • Able to demonstrate compassionate leadership
  • Ability to remain calm under pressure and solve problems effectively.
  • A full, clean driving licence (D1 category preferred).
  • Flexibility and willingness to work a variety of shifts.

Job responsibilities

Why Join Us?

  • Opportunities for career development and training.
  • A supportive and inclusive working environment.
  • The chance to make a real difference in the lives of our patients and their families

If you are passionate about leading a team that provides essential patient transport services, we would love to hear from you. Join us and be part of a vital service that helps people in our community

Manyleb y person

Qualification / Education

Meini prawf hanfodol
  • Have or be working towards a Management or Supervisory qualification. CMI level 2 NVQ 3
  • Literacy and numeracy to standards equivalent to GSCE level
  • Full driving licence

Skills / Abilities

Meini prawf hanfodol
  • Leadership abilities
  • Excellent verbal and written communication skills
  • Team working, ability to influence and motivate colleagues to work efficiently
  • Problem solving skills
  • Ability to work independently on own initiative.
  • Planning and organisation skills
  • Ability to work under pressure
  • Self-motivated
  • Flexible and adaptable
  • Flexibility of working / practice
  • Trustworthy, respected, have integrity.
  • Administration skills.

Knowledge / Experience

Meini prawf hanfodol
  • Experience of managing staff
  • Experience of dealing with difficult situations where tact and diplomacy are required.
  • Basic computer skills and an understanding of the reporting systems within NWAS
  • Knowledge of NWAS policies and procedures
  • A full understanding of the role and responsibilities of PTS staff
Meini prawf dymunol
  • Knowledge of managing a controlled budget.

Bathodynnau ardystio / achredu cyflogwyr

Trust IDVeteran AwareApprenticeships logoNo smoking policyAge positiveDisability confident leaderImproving working livesMindful employer.  Being positive about mental health.The Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Race at WorkDefence Employer Recognition Scheme (ERS) - GoldApprenticeships Top 100 Employers 2024ENEI 2024 Gold

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
HR Hub Team
Teitl y swydd
HR Hub Team (Recruitment)
Cyfeiriad ebost
[email protected]
Rhif ffôn
03451122018
Gwybodaeth i gefnogi eich cais

Applicants selected for shortlisting will be invited to complete an SJT w/c 20.10.2025

Followed by Be Think Do 5.11.2025 and Professional Discussion 06.11.2025

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg