Job summary
- Main area
- Adult Neuropsychology Service
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 371-CFS591-A
- Employer
- Berkshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Adult Neuropsychology Service , 25 Erleigh Road
- Town
- Reading
- Salary
- £24,937 - £26,598 per annum , pro rata
- Salary period
- Yearly
- Closing
- 15/10/2025 23:59
Employer heading
Neurodiversity Receptionist/ Administrator
Band 3
Job overview
BHFT is looking for an experienced administrator/receptionist to work in our Specialist services team based at our clinic at 25 Erleigh Road, Reading. Must be flexible, love working in a busy clinic and able to juggle competing priorities.
The role is administration within Specialist Services, working in the Adult ADHD service across the ADHD Diagnostic and Medication pathways.The role is part time – 4 days a week. Non negotiable working days are Thu and Fri reception .
Main duties of the job
Admin tasks
Reception Thu and Fri
-
Welcome all visitors to the site and announce them to the relevant services
-
Take all external and internal calls
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Maintain good relationships with clients, staff and other agencies
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Organise and maintain room bookings, maximising the utilisation of space
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Organise all outgoing mail, ensuring that it is franked and bagged ready for posting and to sort and distribute incoming mail
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Report any faults with equipment, systems and/or maintenance issues to the appropriate service/agency
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Assist in the efficient and accurate recording of data in all electronic systems
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Create access packs for new staff members
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To cover reception as and when required eg lunch cover, sickness or leave cover
Administration tasks
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processing referrals
-
opting clients into the service
-
sending out correspondence to clients and GPs
-
contacting clients to book appointments
-
recording all interactions using BHFT patient record systems
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any other administrative tasks as directed by the business support manager
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To support projects and ad-hoc work requirements by undertaking a variety of administration and clerical tasks
Working for our organisation
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days’ annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- ‘Cycle to Work’ and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Detailed job description and main responsibilities
The “must haves” for this role:
-
Must be reliable and dependable
-
Must have good time management skills and be able to prioritise
-
Previous experience of working in a similar setting desirable but not essential
-
Ability to work flexibly as part of a team
-
Good communication skills
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Zetat To on 0118 904 7623 who’ll be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible
Person specification
Education/Qualifications/Training
Essential criteria
- Basic level of healthcare administration knowledge
- NVQ 3 or equivalent qualification/experience
Continuous Professional Development
Essential criteria
- Previous knowledge and experience of working in an office and/or customer care environment
- Knowledge and experience of software programmes/packages and a full range of administrative functions and duties (including taking minutes and noting actions)
Previous Experience
Essential criteria
- Good interpersonal, communication, observation, and reporting skills
- Ability to work effectively in a team, work on own initiative, work unsupervised and manage own workload
Knowledge and skills
Essential criteria
- Good/advanced IT skills and the ability to navigate around various systems and software packages (such as outlook, databases, MS office and the internet)
Additional Requirements
Essential criteria
- Car owner/driver and possess full UK driver’s license or evidence of ability to travel to designated base and other sites.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Zetat To
- Job title
- Neuropsychology Data Administrator
- Telephone number
- 01189047623
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