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Job summary

Main area
Corporate
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
242-4853
Employer
North West Ambulance Service NHS Trust
Employer type
NHS
Site
Toxteth
Town
Liverpool
Salary
£27,485 - £30,162 per annum
Salary period
Yearly
Closing
26/11/2025 23:59

Employer heading

North West Ambulance Service NHS Trust logo

Rostering Coordinator

Band 4

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

In October 2025 we published our Anti-racist Statement, which sets out our key commitments to becoming an anti-racist organisation. These commitments underpin our recruitment practices and reflect our dedication to creating a diverse, inclusive, and representative workforce. 

The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time. 

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

 

Job overview

North West Ambulance Service is looking to recruit a full-time, permanent Rostering Coordinator based at Toxteth Ambulance Station within the Cheshire & Merseyside Area North Sector.

Main duties of the job

You will have responsibility for resource planning of the Central and South Liverpool Group’s ambulances and rapid response vehicles, by the advanced allocation of daily shifts for operational ambulance personnel ensuring effective cover of all resources.

Facilitating short notice cover for absences, which can occur with less than 24 hours’ notice, using overtime and bank colleagues.

The management of, and maintaining and recording of staff hours/shifts on to the global rostering system including planned shift hours, overtime, annual leave, requests for special leave, sickness absence and training.

You will be required to work in partnership with the other rostering co-ordinators and Senior Paramedic team in the sector to ensure cover for all contingencies as required.

To ensure effective continuation of rota cover for all groups you will support the whole sector when required.

You will also produce performance and management information and provide administration and clerical support to the leadership team in the area.

You will report directly to the Group Operations Manager

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Detailed job description and main responsibilities

Please ensure that you have fully read the job description and person specification before applying for this role. 

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Person specification

Qualifications

Essential criteria
  • Minimum of English & Mathematics GCSE at Grade C and above

Experience

Essential criteria
  • Minimum of six months experience of working within administration in an operational environment

Knowledge

Essential criteria
  • Excellent understanding of operational requirements to achieve customer/patient care, particularly in a fast-paced and dynamic environment
  • High level of computer literacy
  • Working knowledge of ‘Windows’ based software packages including Word, Outlook & Excel
  • Ability to understand and employ new work systems / software
  • Excellent written/verbal communication skills
  • Ability to follow explicitly written protocols and procedures
  • Ability to communicate effectively and professionally via multiple media – telephone, text, email, in-person

Personal Attributes

Essential criteria
  • Willing to embrace a new challenge and thrive in that environment
  • Excellent interpersonal skills
  • Flexibility in approach and working practice
  • High-level listening & communication skills
  • Understands and demonstrates confidentiality
  • Ability to organise workloads
  • Commitment to Equality, Diversity and Inclusivity
  • Able to work on own initiative
  • Excellent team-working ethos
  • Empathetic to the needs of others
  • Tactful and diplomatic approach to problem-solving
  • Caring/compassionate nature
  • Demonstrable ability to be multi-tasked
  • Ability to prioritise workload and maintain delivery

General

Essential criteria
  • Current, full UK driving license
  • Own car, or daily access to car

Employer certification / accreditation badges

Trust IDVeteran AwareApprenticeships logoNo smoking policyAge positiveDisability confident leaderImproving working livesMindful employer.  Being positive about mental health.Race at WorkDefence Employer Recognition Scheme (ERS) - GoldApprenticeships Top 100 Employers 2024ENEI 2024 Gold

Applicant requirements

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Ian Reading
Job title
Sector Manager
Email address
[email protected]
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