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Job summary

Main area
Corporate
Grade
Band 3
Contract
Fixed term: 2 months (31.01.2026)
Hours
Full time - 37.5 hours per week
Job ref
242-4855
Employer
North West Ambulance Service NHS Trust
Employer type
NHS
Site
Ladybridge Hall
Town
Bolton
Salary
£24,937 - £26,598 per annum
Salary period
Yearly
Closing
26/11/2025 23:59

Employer heading

North West Ambulance Service NHS Trust logo

Patient and Public Panel Administrator

Band 3

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

In October 2025 we published our Anti-racist Statement, which sets out our key commitments to becoming an anti-racist organisation. These commitments underpin our recruitment practices and reflect our dedication to creating a diverse, inclusive, and representative workforce. 

The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time. 

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

 

Job overview

To give patients and the public a voice and ensure their views are acted upon, North West Ambulance Service (NWAS) has a well-established and highly valued  Patient and Public Panel. Made up of representatives from local communities, the panel offers meaningful opportunities to influence improvements in NWAS’ emergency, patient transport, NHS 111 and support services.

 

We are looking for an individual to assist the work of the Panel Facilitator, support and keep in touch with the membership and undertake a range of administrative roles as well as help develop the members to reach their full potential as volunteers. 

Main duties of the job

This is a temporary, full-time role till 31 January 2026 based at trust headquarters at Ladybridge Hall in Bolton and is part of the communications and engagement team. The team currently benefit from a hybrid working pattern; both in and out of the office. The role will be expected to travel around the North West to engage with and organise meetings and activities for the Panel in accordance with an agreed work plan.

 

The Panel Administrator position requires an individual with strong written and verbal communication, inter personal and administrative skills. These are essential together with the desire to support meaningful engagement with Panel members in order to improve patient experience for the people of the North West.

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Detailed job description and main responsibilities

Closing date for applications is 26 November 2025 with interviews expected on Monday 08 December 2025.

 

Please ensure you have read the full Job Description and Person Specification before applying for this role.

 

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Person specification

Qualifications

Essential criteria
  • Educated to diploma level (eg HND, RSA) or equivalent or able to demonstrate equivalent experience

Skills

Essential criteria
  • Excellent verbal and written communication skills
  • Excellent organisational and administrative skills
  • Demonstrate excellent IT literate and keyboard skills
  • An ability to demonstrate flexibility and be able to adapt to a changing environment
  • The ability to work within a team
  • Ability to maintain confidentiality

Knowledge

Essential criteria
  • Demonstrable experience of office administration
  • Experience of a range of IT software packages including Microsoft Office, Microsoft Excel and survey creation software.
  • Ability to work under pressure and to tight deadlines.
  • 12 months experience in an administrative/patient contact role
  • Experience of accurate data entry within a large healthcare organisation

Personal Attributes

Essential criteria
  • Flexible and highly motivated
  • Project a professional image
  • Enthusiasm and passion for improving patient services

Employer certification / accreditation badges

Trust IDVeteran AwareApprenticeships logoNo smoking policyAge positiveDisability confident leaderImproving working livesMindful employer.  Being positive about mental health.Race at WorkDefence Employer Recognition Scheme (ERS) - GoldApprenticeships Top 100 Employers 2024ENEI 2024 Gold

Documents to download

Apply online now

Further details / informal visits contact

Name
Elena Church
Job title
Patient and Public Panel Facilitator
Email address
[email protected]
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