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Job summary

Main area
Ad-Hoc ICC
Grade
Band 8B
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
242-4844-LR1
Employer
North West Ambulance Service NHS Trust
Employer type
NHS
Site
Middlebrook
Town
Bolton
Salary
£64,455 - £74,896 per annum
Salary period
Yearly
Closing
10/12/2025 23:59

Employer heading

North West Ambulance Service NHS Trust logo

ROCC Tactical Commander

Band 8B

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

In October 2025 we published our Anti-racist Statement, which sets out our key commitments to becoming an anti-racist organisation. These commitments underpin our recruitment practices and reflect our dedication to creating a diverse, inclusive, and representative workforce. 

The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time. 

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

 

Job overview

Title: ROCC Tactical Commander
Band: 8B
Location: ROCC Middlebrook Bolton
 
An exciting opportunity has arisen for a Tactical Commander within NWAS ROCC. Candidates are required to be highly motivated leaders with a proven ability to devise and implement tactical decision making, in response to constantly changing demand to develop long term plans.
The candidate will be expected to be an experienced senior manager with a sound working knowledge of performance and business continuity issues.

Main duties of the job

ICC ROCC Tactical Commander

Assume the role of senior point of contact on behalf of NWAS in relation to operational performance and hospital turnaround pressures.
Undertake balanced decision making to ensure there is a robust, resilient and safe flow of patients across the whole of the North West region. 
 
Provide consistent and resilient senior management presence in support of Service Delivery.
 
Monitor and analyse resource downtime and escalate if necessary to the appropriate local service delivery manager for action.
 
Utilise Control and Command systems on a daily basis to monitor activity and take a proactive approach to address ambulance turnaround and patient flow issues using all the resources available internally and externally to expedite ambulance availability, emergency response, and patient journeys.
 
In a live environment monitor, analyse and provide corrective action for all out of standard operational performance in line with the Ambulance Quality Indicators (AQIs).
 
Provide regular updates to senior managers across the Trust about performance, incidents of concern, and resourcing levels.
Manage and ensure the Business Continuity Management arrangements, plans and review processes are in place to mitigate any system, staffing or infrastructure failures. 

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Detailed job description and main responsibilities

Please ensure you have read the full job description before applying for this role.

Recruitment Campaign:

Advertising Dates - 25.11.2025 - 10.12.2025

Assessment Centre - 19.12.2025 AM

Professional Discussions - 19.12.2025 PM

Person specification

Skills/Abilities

Essential criteria
  • Leadership abilities
  • Judgement, influence and negotiation skills
  • Problem solving skills to meet needs of situation with ability to act on decision
  • Team working, ability to contribute to business agenda and understand the agenda beyond operational delivery
  • Analytical skills, ability to interpret complex data and to make appropriate decisions based on statistical analysis
  • Excellent verbal and written communication skill
  • Ability to write reports and present complex ideas and information
  • Open and democratic style
  • Ability to work independently on own initiative to meet broad objectives
  • Planning, organisation and time management skills

Qualifications

Essential criteria
  • Knowledge of health service management, including change management and workforce re-design, acquired through training and experience to Masters’ or equivalent level
  • Relevant post graduate management qualification or equivalent supervisory/general management experience
  • Evidence of relevant CPD

Knowledge/ Experience

Essential criteria
  • Significant experience of supervision and management of operational services within the NHS
  • Analysis and deployment of resource to Final 2019 match patient demand
  • Operational performance management
  • Knowledge of the wider health economy
  • Emergency and contingency planning
  • Risk management
  • Major Incident management
  • Significant experience of staff management
  • Specialist knowledge in the AITC role (to be acquired in post)
  • Specialist knowledge in the Silver CBRN role (to be acquired in post)
  • Significant and comprehensive working knowledge of NWAS
  • Operational policies & procedures

Employer certification / accreditation badges

Trust IDVeteran AwareApprenticeships logoNo smoking policyAge positiveDisability confident leaderImproving working livesMindful employer.  Being positive about mental health.Race at WorkDefence Employer Recognition Scheme (ERS) - GoldApprenticeships Top 100 Employers 2024ENEI 2024 Gold

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
John Kelly
Job title
Head of ICC
Email address
[email protected]
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