Crynodeb o'r swydd
- Prif leoliad
- Corporate
- Gradd
- Band 8A
- Contract
- Parhaol
- Oriau
- Llawnamser - 37.5 awr yr wythnos
- Cyfeirnod y swydd
- 242-4875-LR1
- Cyflogwr
- North West Ambulance Service NHS Trust
- Math o gyflogwr
- NHS
- Gwefan
- NWAS Main Sites: Estuary Point (Liverpool), Broughton (Preston), Middlebrook (Botlon) or Parkway (Manchester)
- Tref
- Trustwide
- Cyflog
- £55,690 - £62,682 per annum
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 19/12/2025 23:59
Teitl cyflogwr
Telecommunications Delivery Assurance Officer
Band 8A
North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.
In October 2025 we published our Anti-racist Statement, which sets out our key commitments to becoming an anti-racist organisation. These commitments underpin our recruitment practices and reflect our dedication to creating a diverse, inclusive, and representative workforce.
The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.
We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.
Trosolwg o'r swydd
Telecommunications Delivery Assurance Officer
*The successful applicant will have the opportunity to select their base from the following NWAS main sites: Estuary Point (Liverpool), Broughton (Preston), Middlebrook (Bolton), or Parkway (Manchester*
In order to provide effective and resilient support to NWAS Critical Systems (both in and out of office hours), without impacting day to day IT tasks (BAU) and the digital project workload, NWAS needs to ensure that the right IT support is available in the Right Place, at the Right Time, Every Time.
Due to retirement of the current post-holder the position of Delivery Assurance Officer – Telephony has become available.
You will ensure that Telecommunications design incorporates resilience, reliability and sustainability. You will ensure comprehensive system design and configuration documentation is produced, maintained and controlled throughout the life of the solution.
Prif ddyletswyddau'r swydd
As a part of the Trusts infrastructure team, the Telecommunications Delivery Assurance Officer will be the most senior authority on the NWAS telecommunications, responsible for the maintenance and management of both the existing telecommunications solutions and all future developments.
You will be considered the Subject Matter Expert for NWAS telecommunications solutions around the Avaya telephony system with at least 10 years maintaining and leading around Avaya estates. You will use your highly developed technical knowledge and experience to drive the continual improvement of telephony services to the trust. You will be the ultimate escalation for all Trust telephony issues, providing advice and guidance to both the ICT Senior Management Team and infrastructure engineers.
The Telecommunications Delivery Assurance Officer will work with industry leaders and experts to maintain telecommunications systems which meet the needs of our changing digital landscape, assessing business requirements across the Trust and recommending solutions which meet current requirements, whilst future proofing design and maintaining awareness of technology developments and the strategic direction of the trust. You will be expected to participate in National meetings regarding the future of the Ambulance service Telephony system.
Gweithio i'n sefydliad
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
Regular travel in your own vehicle may be required across the Northwest and occasionally nationally (subject to Agenda for Change terms and conditions).
We regret we cannot offer sponsorship and this position will require attending site regularly so a full driving license is a requirement.
Recruitment Campaign Dates:
Advertising Dates: 03.12.2025 - 19.12.2025
Assessment Centre: 06.01.2026 at Estuary Point (Liverpool)
Professional Discussions: 09.01.2026 at Estuary Point (Liverpool)
Manyleb y person
Skills / Competencies
Meini prawf hanfodol
- Confident in communicating with Trust stakeholders and technology leaders, both within and outside of the organisation.
- Highly advanced keyboard skills and the ability to design and document technical process maps.
- Logical approach to problem solving.
Qualifications and Knowledge
Meini prawf hanfodol
- Masters level qualification or equivalent relevant in depth experience in an Ambulance Service environment.
- Evidence of continued professional and personal development.
Experience
Meini prawf hanfodol
- Extensive practical experience designing, implementing and maintaining highly complex Telephony infrastructure to service requirements.
- Proven record of driving technology best practice in a healthcare environment.
Values and Behaviours
Meini prawf hanfodol
- Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Ian Tyldesley
- Teitl y swydd
- Head of Infrastructure
- Cyfeiriad ebost
- [email protected]
Rhestr swyddi gyda North West Ambulance Service NHS Trust yn Gwasanaethau Gweinyddol neu bob sector







