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Job summary

Main area
Corporate
Grade
Band 5
Contract
Fixed term: 2 years (until 31.03.2028)
Hours
Full time - 37.5 hours per week
Job ref
242-4911
Employer
North West Ambulance Service NHS Trust
Employer type
NHS
Site
Broughton
Town
Preston
Salary
£31,049 - £37,796 per annum
Salary period
Yearly
Closing
09/01/2026 23:59

Employer heading

North West Ambulance Service NHS Trust logo

Project Support Manager

Band 5

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

In October 2025 we published our Anti-racist Statement, which sets out our key commitments to becoming an anti-racist organisation. These commitments underpin our recruitment practices and reflect our dedication to creating a diverse, inclusive, and representative workforce. 

The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time. 

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

 

Job overview

An exciting opportunity has arisen for a Project Support Manager to join the North West Ambulance Service’s established Programme Management Office (PMO). This is an excellent opportunity for further development of project and programme management skills for the right candidate. 

The PMO here at NWAS is filled with friendly, dynamic and skilled project professionals with a great ethos and drive for delivery. We are supportive, compassionate and focused on improving patient care with the projects we are delivering.  We offer a clear career pathway and are passionate about developing our staff to succeed in their project management journey.

The post holder will be based in Broughton but will be expected to work in a flexible manner across the whole NWAS footprint. Regular travel in your own vehicle will be required (subject to Agenda for Change terms & conditions) whilst a reduction in unnecessary journeys via the use of technology will be actively encouraged.

Main duties of the job

Working as part of the Centre of Excellence within the PMO, your role will be to support the delivery of assigned projects within defined programmes of work through application of project management tools, techniques and experience, ensuring projects are delivered in accordance with Trust project governance. You will take a proactive approach to updating project plans and project controls, including recording actions and understanding and recording risks, issues and lessons learnt; taking detailed minutes is also an essential part of this role. Furthermore you will support project leads in achieving key project milestones within agreed financial, scope and time parameters identified within the project documentation. You will also support the PMO Analyst in managing and maintaining our Project Portfolio Management (PPM) System and in reporting project related information aligned to the Central Change Portfolio to relevant stakeholders and forums.

The role requires an enthusiastic and motivated individual who has excellent attention to detail, you must be a team player, able to prioritise and manage a diverse workload within tight deadlines, be confident at report writing, have good analytical skills and be competent in the use of IT packages; outlook, word and excel. 

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Detailed job description and main responsibilities

Please ensure you have read the full Job Description and Person Specification before applying for this role.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Person specification

Skills

Essential criteria
  • Excellent interpersonal skills, able to engage with all levels of hierarchy
  • Good verbal and written communication skills including report writing, presentations and system specifications
  • Ability to work on own or in a group with minimal direct supervision
  • A flexible and methodical approach to work to meet the needs of the role
  • Excellent IT skills, able to use a wide range of software packages including Visio, Microsoft Project, PowerPoint, Excel, Power BI – produce spreadsheets/formulas etc
  • Excellent organisation skills and team leader skills
  • Ability to keep accurate and complete records consistent with best practice policies and procedures
  • Strong analytical and investigative skills

Qualifications

Essential criteria
  • Graduate level qualification or equivalent experience in a project management discipline
  • PRINCE2 Foundation qualified

Experience

Essential criteria
  • Experience of working in a project management environment, including knowledge of change management, benefit realisation, reporting and governance
  • Experience of prioritising workload and working to set time parameters
  • Experience of handling confidential information

Values & Behaviours

Essential criteria
  • Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
  • Being at our best – professional and adaptable and takes pride in work
  • Making a difference – act with compassion, kindness and integrity towards everyone

Employer certification / accreditation badges

Trust IDVeteran AwareApprenticeships logoNo smoking policyAge positiveDisability confident leaderImproving working livesMindful employer.  Being positive about mental health.Race at WorkDefence Employer Recognition Scheme (ERS) - GoldApprenticeships Top 100 Employers 2024ENEI 2024 Gold

Documents to download

Apply online now

Further details / informal visits contact

Name
Katie Ridge
Job title
Portfolio Assurance Manager
Email address
[email protected]
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