Job summary
- Main area
- LS ICS ECP
- Grade
- Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 222-ICS-462
- Employer
- West London NHS Trust
- Employer type
- NHS
- Site
- Armstrong Way
- Town
- Southall
- Salary
- £61,631 - £68,623 per annum pro rata inclusive of 15% HCAS
- Salary period
- Yearly
- Closing
- 06/02/2026 23:59
- Interview date
- 16/02/2026
Employer heading
Band 8a Practice Manager
Band 8a
West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.
Job overview
We are seeking an experienced and innovative GP Practice Manager to join our unique Practice. The Practice provides enhanced primary care to the residents of the Care Homes across the borough (c.1300 patients). The Practice has a multi-disciplinary team that includes, Administrators, Pharmacists, GPs, Practice Nurses, Advanced Assessors and Support Workers.
The Practice is a key service within Ealing Community Partners (ECP) and works closely with other ECP services to ensure that the patients receive safe and responsive clinical care and treatment.
The role requires an experienced candidate who is a strong communicator with the ability to adapt their leadership style to encourage a culture of high performance and able to demonstrate the delivery of high quality of care within the Practice.
The successful candidate will be a valued member of both the Practice team and ECP and will be provided with support in their role and development opportunities from their line manager as well as peers and corporate colleagues.
Main duties of the job
The post holder will be responsible for all the operational functions of the service including financial management, monitoring the performance of the services, provide line management to a defined group of staff as well supporting with daily prioritisation of tasks and allocation of work. You will represent the Practice in relevant Primary Care Network and wider Borough Based Partnership meetings.
You will work alongside the Clinical Lead and others to support the Practice in its ongoing transformation journey.
As a subject expert you will also advise and support the Trust in the development of existing and any potential new primary care strategies.
Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Training & Qualifications
Essential criteria
- Educated to degree level or able to demonstrate equivalent experience
Desirable criteria
- Formal leadership/management qualification.
Previous Experience
Essential criteria
- Experience of collaborative working with stakeholders.
- Experience of the development and monitoring of action plans to address performance concerns
- Experience of working in a leadership position in a GP service.
- Experience of working in a multi-disciplinary team.
- Experience of developing and implementing operational strategies.
- Evidence of sound and effective leadership and management skills.
- Experience of leading service changes in complex environments.
- Experience of budget management.
- Experience of engaging and working effectively with stakeholders.
Knowledge, Skills & Abilities
Essential criteria
- Ability to negotiate with all professions at all levels
- Ability to manage change and develop services in a politically sensitive environment.
- Ability to work across professional boundaries, at all levels, as well as on own and within a team.
- Proven ability to engage a broad range of stakeholders across a number of agencies.
- Effective written and verbal communication skills.
- Ability to pass on skills and knowledge to others – both formally and informally.
- Contain and manage high levels of stress in self and others.
- Ability to lead and complete projects across professional boundaries.
- Ability to manage highly complex and sensitive information.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Susan Mccabe
- Job title
- Lead
- Email address
- [email protected]
List jobs with West London NHS Trust in Administrative Services or all sectors